Sales Manager Case Management

Professional Summary

Work Experience

Contact

Skills

Licensing

Hi, I'm Heather Jiles.

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Hardworking and reliable Sales Manager focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow as a Sales Professional. 865-***-**** *******@*****.***

Kodak, Tennessee 37764

Sales leadership

Fraud detection

VIP customer support

Case management

Transaction analysis

Activity monitoring

Loss prevention

Pattern detection

Investigation documentation

Report writing

Evidence organization

Business consulting

Planning

Task prioritization

Customer relations

Motivation

Organization

Limited Radiology License

Kentucky Private Investigator

License

SENIOR FRAUD INVESTIGATOR Nov 2020 - May 2023

Allied Universal Security Services, Knoxville, TN

Interpreted case management system information to assist with customer questions and resolve cases.

Analyzed account transactions thoroughly to trace activity and determine action to be taken.

Used latest detection tools to identity highly sophisticated fraud attempts.

Initiated and performed case investigations, documenting suspected fraudulent activity.

SALES MANAGER Apr 2017 - Aug 2020

Bluegreen Corporation, Sevierville, TN

Contacted customers to build trust and leverage consultative sales techniques.

Created networking opportunities through active participation in community and professional associations, activities and events. Monitored and analyzed key performance metrics to evaluate effectiveness of sales strategies and identify areas for improvement. Advanced sales management progress by cultivating strong relationships with market leaders and sales professionals. SALES MANAGER Jul 2011 - Aug 2017

Westgate Resorts, Gatlinburg, TN

Guided team progress by reinforcing goals and objectives and setting clear expectations surrounding policies and procedures. Closed tough deals and complex sales using strong persuasion and negotiation skills

Engaged customers to quickly identify needs, negotiate contracts, and close sales.

Reviewed operational metrics and sales data to inform sales strategy.

Projected sales and identified less profitable areas by closely monitoring operations.

FRAUD INVESTIGATOR Jul 2008 - Jul 2011

Education

References

Tennessee Private Investigator

License

Tennessee Real Estate License

Available upon request.

Combined Investigators, Woodstock, GA

Initiated and performed case investigations, documenting suspected fraudulent activity.

Interpreted case management system information to assist with customer questions and resolve cases.

Provided expert testimony during court cases to explain investigation processes and findings.

Prepared detailed written reports for use in pursuing criminal and regulatory remedies.

Coordinated investigations to identify financial irregularities in billing trends and regulatory compliance procedures. Uncovered fraud and financial misconduct by executing numerous fraud investigations.

HIGH SCHOOL DIPLOMA

Sevier County High School, Sevierville, TN

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