Store Manager Customer Experience

Objective

Knowledgeable, energetic, and resourceful professional seeks a position where extensive experience in Retail Management will be fully utilized to produce profitable results.

Summary of Qualifications

●Over 35 years of experience in all aspects of retail sales and management in both specialty and department store environments

●Leadership-Offering a collaborative, hands-on management style with excellent training, motivation, and team-building skills

●Self-motivated and energetic with a high level of drive, initiative, and focus on results

●Interpersonal, enthusiastic, and personable. Relates effectively to management, team members, and diverse public

●Excels at sales, payroll, and shortage

●Successfully creates an exceptional associate and customer experience by truly focusing on core values, training, and leadership

Professional Highlights

Eddie Bauer, Summit Mall, Akron 11/22-Present

●Assistant Store Manager

oSupports the Store Manager in building a team that delivers results by providing an amazing customer experience

oShares the responsibility of executing all store operations and maintains a visually appealing store

oCreates a positive environment that develops and engages my managers, associates, and customers every day

oGuides my team and partners with the Store Manager to achieve great results

oPartners with the Store Manager to create actions plans to achieve results and grow the business

oDemonstrates product knowledge, selling, and operational skills to maximize sales

oEngages with customers to build relationships and brand loyalty by using company tools

oPartners with the Store Manager to develop team members who are committed to creating a great customer experience

oSupports the Store Manager to ensure store standards for merchandising and operations are met consistently

Professional Highlights continued

Burlington, Macedonia, Ohio 6/03-11/22

●Store Manager

oReviewed Store’s performance daily

oManaged sales associates, markdown team, and merchandising team to meet goals

oCoordinated floor moves and sales promotions with team

oCommunicated with the regional team to take care of store issues

oAssisted with the scheduling, hiring, and training of associates

oParticipated in inventory

oFollowed loss prevention procedures

oDemonstrated Core Values

oTrained Flow Team with merchandise

oManaged time wisely

INFOPLACE USA, San Diego, California 1/02-4/03

●Area Sales Manager- Full charge responsibility for area operations for a company offering customer service functions on an outsourced basis to shopping malls throughout the US:

oResponsible for recruiting, interviewing, hiring, training, and evaluating staff while monitoring both performance and ensuring mall own satisfaction

LANE BRYANT, Cleveland, Ohio 6/92-10/01

●Store Manager- Managed all operations of a 6,000 sq. ft. store specializing in women’s apparel and accessories with 12 employees and generating $1.2 million annually:

oPromoted from Assistant Manager based on proven leadership and productivity

oReceived numerous letters of commendation from Regional Manager for exceeding goals

oLed flagship Beachwood Mall store to #13 out of 835 store managers in percentage over plan

oOne of 85 Managers admitted to the President’s Club and won trip to Tucson, Arizona

oAchieved 68% over plan and named #1 nationally in 1996

Professional Highlights continued

MAY COMPANY (Kaufmann’s), North Randall, Ohio 11/85-5/92

●Assistant Manager-Oversaw all day-to-day operations of Home Store departments offering domestics, China, housewares, and gifts with 20-25 employees

Education

Cuyahoga Community College Cleveland, Ohio Coursework in Business

-Excellent References available upon request-

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