Pharmacy Technician Customer Service

KARLA MARTINEZ

*********@*****.*** 928-***-****

Cathedral City, CA, 92234

PROFESSIONAL SUMMARY

Skilled Pharmacy Technician offering 7 years of experience and proven history in providing good customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines, and overall pharmacy operations.

SKILLS

Receiving incoming supplies

Customer service.

Organized

Multitask

Confidentiality and HIPAA

Pharmaceutical sales and services.

Good job giving vaccines.

WORK HISTORY

Pharmacy Technician Walmart - Yuma, AZ 04/2019 -11/2023

Calculated dosage filled prescriptions and prepared prescription labels with accuracy.

Liaised with other pharmacies to eliminate issues related to product expiration.

Ordered medicines daily to ensure compliance with demands and needs.

Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.

Consulted with insurance company representatives to complete claims processing.

Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Pharmacy Technician Walmart - San Luis, AZ 09/2017 - 04/2019

Processed over 700 prescriptions per day in busy pharmacy achieving decreased customer wait times.

Maintained proper drug storage procedures, registries, and records for controlled drugs.

Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Pharmacy Technician Trainee Walmart - San Luis, AZ 01/2017 - 09/2017

Counted, measured, and compounded medications following standard procedures.

Restocked automated medication dispensing equipment.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Aided customers in understanding how to properly take medications.

Customer service supervisor and cashier Walmart - San Luis, AZ 07/2013 - 01/2017

Coordinated the daily operations of the customer service department.

Established and maintained effective relationships with customers.

Operated cash register for cash, check and credit card transactions with 99% accuracy.

Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Assisted customers with special services, account updates and promotional options

EDUCATION

CECYT 8, MEXICO CITY 06/2003

High School Diploma:

CERTIFICATIONS

Certified by the Pharmacy Technician Certification Board (PTCB). 09/2017.

Arizona State board of pharmacy.

California State board of pharmacy.

CPR

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