Customer Service Test Engineer

Mohammad Fayyaz

Active Public Trust USPS Clarence

Email: **********@*****.***

Cell: 703-***-****

Objective

Aiming to secure a position in logistics and customer service field.

Professional Summary

5 years experience working in warehouse

Logistics specialists monitor the shipping and receiving of products through Dispatching, tracking shipments, liaising with suppliers, coordinating warehouse activities, and reviewing contract plans and processing reports..

Professional Experience

ELogistic May 2021- Present

Dispatch /Supervisor

Responsibilities:

5 years experience working in warehouse

Logistics specialists monitor the shipping and receiving of products through tracking shipments, coordinating warehouse activities, and reviewing contract Plans and processing reports.

Planning and assigning routes. Identifying potential delays and adjusting routes as needed

Responsible for company logistics by managing inventory, storage, and transportation.

Ensured logistics coordination through the safe and timely pick-up of delivery and international shipments .Handling customer service calls and emails, including booking requests.

Booking transportation requests. Tracking and monitoring drivers.

Professional Experience

United States Postal Services May 2015- 2021

Team Lead Software Test Engineer

Responsibilities:

Analyzed user/business requirements and developed various Test procedures, Test Matrices, Test cases and Test Scripts.

Created Test Cases using ALM which would cover all the functional specifications in detail.

Develop and executing test plans, test procedures, and test cases based on requirements and analysis and design documents in accordance with accepted testing methodologies in test Lab.

Attended daily defect status meetings and weekly team status meetings for reporting testing status and shared ideas for improved testing efforts.

Reviewed and analyzed System Requirements Specification (SRS), Functional Requirements Specification (FRS) and Software Design Document (SDD)

• Develop Test Plans, Test Cases, Traceability Matrix, and Test Analysis Report (TAR).

• Proficient in Black Box, Functionality, Positive, Negative, Integration, System, Stress, Regression and User Acceptance Testing (UAT).

• Performed Security Testing for unauthorized access of the application with Positive and Negative testing.

• Involved in writing SQL queries for Backend jobs pull. And to verify the database updates, inserts and deletions etc., of the records, and validate them.

• Extensive Backend Testing to Test Data Validity and Data Integrity.

• Analyzed Manual Test Cases with QA Team for most important & high priority •

• Worked on designing and executing Manual test cases.

• Ensured traceability between Requirements and Test Cases.

Utilize complex relational databases to develop and analyze data used in a supply chain management communication and business transactions systems.

Act a SME for the US Postal that creates mail.dat and mail.xml files for testing postal systems. Using Soup UI and MDX Client tools.

Create dot Data files using Note ++ and dot XML files using Soup UI and Soup UI Pro that are used by the postal system to capture shipping information from mailers. Which are store for future use in Share Point.

Analyze information needs and functional requirements from Technical Requirements/Functional requirements, Software Requirements Document; Process Flow, Work Flow and Data Flow Documents; UML Use Cases to create proper testing documentation.

Lead a team of five that works on XML schema and XML message creation and requirements.

Develop SQL queries for pulling mailer submit files from database to use as test data and to also generated reports for customers.

Environment: Windows, UNIX, J2EE, WebLogic, VB Script, Oracle, TOAD, UFT, and ALM.

Professional Experience

Firearms Instructor Jan2011 – June 2016

Trained PSO’S for Department of Homeland Security

Trained unarmed and armed Security Officers for State of VA in Private sector

Advanced experience in Security.

Professional Experience

Papa John’s Pizza March 15 – June 2022

Delivery driver

Good driving record.

On time deliveries.

Technical Skills

Test Tools

HP QTP,ALM, Quality Center, JIRA, Bugzilla, ClearQuest, Rational Suite - RQM, RTC, Testlink, VersionOne, SoapUI, SQL Developer, Toad

Software

MS Office, Toad, VSS

Languages

C/C++, SQL, PL/SQL, VB.Net, HTML, Shell Script, Java, Java Servlets, JSP, JavaScript, J2EE

Databases

Operating Systems

Oracle, SQL Server, MS Access

Linux, VMware, QNX & Windows, MS-DOS, HP-UNIX

References: available upon request

Contact this candidate