Customer Service Quality Control
Resume:
Tracey Lacey
Contact
Atlanta, GA 30310
************@*****.***
Objective
Seasoned professional with over 25 years of experience in leadership, team collaboration, and customer service, seeking to pivot into a new industry. Dedicated to applying a proven history of excellence, strong work ethic, and adaptability to new challenges. Eager to contribute transferable skills and a commitment to growth, driving success and making a meaningful impact in a fresh, dynamic role. Key Skills
Leadership & Team Management
Customer Service
Interpersonal Communication
Quality Control
Organization
Production Management
Education
Calera High School
Calera, AL
Diploma
References
Available upon request.
Experience
Jan. 2014 – July 2020
Team Leader • G&K Services
• Managed staff and materials, ensuring efficient distribution to workstations,
• Conducted quality control inspections, served as backup during staff shortages, and oversaw material scanning for inventory and shipping,
• Addressed problem accounts, managed billing, and communicated charges to customers,
• Optimized operations by managing the preparation and organization of products for timely delivery, enhancing logistical workflows and process efficiency.
July 2020 – July 2024
Production Team Member • Cintas
• Applied expertise in operating industrial machines to maintain and exceed production quality standards,
• Facilitated team collaboration, coordinating effectively with team members to achieve production objectives, supporting quality improvement initiatives, and fostering a cooperative work environment,
• Streamlined work processes by prioritizing and executing tasks efficiently to meet stringent deadlines in a high-pressure, schedule-driven setting,
• Executed product inspections by conducting comprehensive inspections of products, identifying defects, and ensuring adherence to quality assurance criteria.
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