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Susheel Jalali

Cell: +1-647-***-**** Skype & WhatsApp *******.******@*****.***

Proven Director/VP of engineering - serving product, IOT and SaaS teams. Consult/Mentor and set technical direction (on architects/ POs/ System designs, Products and Programs, for customer-facing and regulated platforms. Directed projects to develop servers, telecom, e-commerce, clouds and databases. Including solutions to co-design hardware-software subsystems. Avid problem-solver of, people, tech, management and process issues. Keen to take on growth of Production and IT functions. Versatile to SDLC/ Agile /Scrum for PM/ PdM. Key Achievements

Directed Tech/New Product /SaaS/ EA for technology applications/ integrations. Am one who:

Conceived, product-managed, architected and supported the flagship Telemedicine SaaS, active in 10 digital clinics & 2 hospitals, served globally from Texas using APIs. (Coscend).

For IOT projects covering hardware and software, direct the technology, design and security delivery.

Evolve the platform vision with innovation ideas. Align and deliver on the roadmap.

Documents business rules, functional/technical specifications and process flows for systems and solutions.

Manages technical requirements e.g. APIs and other platform components with a focus on security and resilience to protect end-users; and SLA compliance with service and support agreements

Created novel hybrid ALPHION Process (Robust Agile Predictive) for critical & regulated industry.

Hit 50% higher velocity in Telco services in UK; while introducing Scrum to 90 staff. (TCS UK/ Global).

Drove 25 to 40% better service-rollout-and-impact analysis KPIs for international services through scalable integration architecture, rules-based order fulfilment and links-automation. (TATA / VSNL / TCS).

TATA Communications is now a global leader in intercontinental circuits, due to this project. Professional History

Director Engineering / Principal Analyst, Hobuonline (MrHobu.com), GTA Jan 2020 – Set the direction on EA, KPIs, KRAs and processes for Projects, Requirements & mentoring. Technology strategy/ roadmap, and manage devs, customer engagement, architecture & design; hire and inspire for vision and excellence. E-commerce presence services (web and mobile) from requirements, architecture to delivery and sustenance. Support deals, offers, services, products, sales and customer services. Confluence, Jira, Java, React, Python, AWS.

Strategize closely with the CEO to drive the product road maps & customer operations, with cloud or premise.

Collaborate, own and drive scrum team to execute user journey stories & solutions.

Develop for clients the strategy / model to build capabilities, systems & processes required for best-in-class operations across development workflow.

Drove excellence in end-to-end group processes and user journeys across the departments, enabling agile change prioritization and management, support business architecture, business analysis and testing.

Collaborate with stakeholders to elicit, define, analyze, record and communicate requirements, validate solution and assess its readiness.

VP Engg / Solutions Head, Smartleaven Technologies (rep-to CTO) Oct 2016 –

(Cutting edge IOT Products and Design Services portfolio, Acted as VP Solutions too) Initiated and managed the delivery of technology program & solutions for IOT/private cloud/SaaS services, using Web, Java, LAMP, Agile/Scrum. Developed people, P&L targets & practices with flows for multiple tech/ domain/ processes to optimum solutions, within constraints/ risks/ budget. Node, JS, Python, JSON, Linux, Postman, microservices, APIs, UPI payments. Agile management of product roadmaps, architectures and feature rollouts for web/mobile applications. Approve system design for strategic and regulatory clients. Examples:

Smart city control center web application with LPR cameras and variable message displays (VMD), deployed to three cities, using Java8, REST APIs, MySQL, OpenShift, CI/CD. Digital payments.

Product-as-service definition. Road-mapping and feature prioritization/ rollout for physiotherapy-as-a-service for an orthopedic clinic, allowing B2B subscriptions to internet-enabled health devices, ordered by partner doctors over a web server application. Visual-Paradigm, Java8, MySQL. (de-facto product management).

Leverage mobile, wireless, cloud, web, IoT & analytics to solve clients’ business problems in many domains.

Collaborate with partners and teams for accurate communication and change management for success. Susheel Jalali Skype: sjalali Page 2

Utilized expert knowledge of business analysis, project practices and standards across the project life-cycle; for efficient problem resolution of complex issues at all levels

Drove customer proposals and deployment. Led knowledge sharing, best practices &. mentoring, Engineering Leader, Coscend (Co-founded India ops, reporting to Texas CEO) July 2013 – Sep 2016

(Innovative provider of telemedicine solution for remote communities; from Server created in Texas.) Exciting delivery and business analysis of high-resolution Web-Telemedicine SaaS on own developed hybrid cloud, Red5, Java8, converter middleware FFMPEG/ OpenOffice/ SWFTools. Serves remote patients at 10 digital clinics with diagnosis & prescription from specialists of 4 hospitals. Optimized and scalable for 1M connects. Uses services of 3 vendors and replaces 5 products, needs no waiting. Customer engagement.

Conceived and drove the Web-conferencing, low-cost, hi-fi/zoom Telemedicine SaaS (no downloads) with dedicated data centers in US and India. Evaluated and rejected AWS, Azure to create private secure cloud.

Planned, fast-tracked & executed the product roadmap & architecture. Supported hospital deployments.

Web/Java/Hibernate/JMS/MySQL for SaaS Rooms, Whiteboards, tools, controls, security used by doctors

System design/ HLD., implemented and automated the deployment of all layers: CentOS servers with networking, virtualization, multi-layer security (VPN/ FW/ SSL/NAT/ proxy/LB, clustering), User/ Group/ Rights & Logs; AAA; DB schema/ connections, with zero-bloat middleware for performance. Technical Manager, Alphion Communications India Nov 2009 – Jun 2013

(Leading provider of multi-play Telecom FTTH and WiFi solutions for businesses and communities.)

Headed distributed R&D for EMS product, 8 dev staff. Roadmap to improve defect KPIs by 50%. Created hybrid (agile + prudent change control) Alphion Process for NE and EMS designs to manage FITCAPS.

Fault, Inventory, Topology, Configurations, Audit+Accounting, Performance and Security sub-systems/ applications.in the product

Trained 3 DCs in US & India on new hybrid Alphion Process and new coding standards for Java/ C++.

Created consistent architecture across teams. Achieved successful ISO audit, including use of project plan, work plan, risk log, issue logs and resolutions and functional sprint releases to clients.

Successfully prioritized, delivered and timely released complex FTTH EMS features. Solaris, Java7/ XML. Senior Consultant, TATA Consultancy Services ( Mumbai, Global) Oct 2004–Mar 2009

(Global Delivery Model and Consulting Organization with a $100B market capitalization)

Introduced and evangelized Agile (as scrum master/PgM) in UK for 14 services platforms (led 3 architects/14 designers / 90 staff). Created user stories and services for portfolio of global solutions related to bandwidth, LAN/WAN, SDN, Virtual services (edge router), wireless, including Cloud and Data Centers.

Conducted effective BPA workshops, change control & system architecture for the Centralized NMS (VSNL, now TATA Communications). Excelled in executing a) tracking, tool & dashboard reporting to VP; b) BPA flows; c) Cramer5 inventory; with fault (NetXpert) and performance (Metrica / Vallent) systems; d) rule- based fast order fulfillment e) design-assign automation; f) rapid RCA & service impact analysis (SIA). Telecom Startups in Ottawa (Canada), USA and Bangalore-ODC Dec 1998– Aug 2004 Grew from Sr. Designer to Tech Lead to Sr. Manager /Head Specified Requirements to System Architecture for Policy Manager and NMS Features (integrated security/ networking features/ policies for L2/L3 campus security switch and Optical switch). Java, XML, UML, ERD, SQL, SNMPv2, EJB, JTA, JMS/Apache/Tomcat. Implemented Façade, Adaptor, Singleton, and other design patterns.

(Sedona Networks, Nayna Networks JV with LGSI, and Nevis Networks).

Created Policy Manager Architecture/Vision. (UI/UX, Client, Web, Application & DB Tiers)

Define N/w & Security Configs: VPN/ IPSec, FW, AV, IDS/IPS, User/Group/Rights & Logs; AAA; FCAPS

Headed ODC – for Java-based NMS/ NRS. Web-Based CLI; SEI CMM-L3 audit success.

Defined 3-tier Java architecture/ of EMS for voice/data integrated access devices & VoIP gateways (with patented use of RTP for Domain Switching ‘IP virtual wire’ and Distributed Subscriber Management). Awards & Accomplishments

Open Source Contribution: Earned Committer and PMC member status in Apache OpenMeetings. Contributed design insights & Java code insights. https://projects.apache.org/committee.html?openmeetings. (2014- ) Susheel Jalali Skype: sjalali Page 3

National Talent Search Scholarships (NCERT) awarded successively for 6 yrs. (Conscientious / diligent ab initio)

Susheel Jalali. Ecosystem Factors in Engineering Product Development, Engineering Design.IN Conf., B’lore, 2007.

Susheel Jalali, Dr.Sivarama P. Dandamudi (CU, Ottawa). Parallel Query Proc. on Networks of Workstation, Int’l Society - Computers & Apps (ISCA), 14th Int’l Conf. Parallel and Distributed Computing (PDCS-2001, Dallas).

(A pre-cursor of modern Big-Data and Cloud Computing). Certificate Courses/ Continuous Learning in most areas of tech advancements, e.g.:

Introduction to TOGAF (Refresher). Simplilearn (2024).

Strategic Partnerships (PMI, 2022); Agile Project Management with Jira Cloud (2022)

Software Architecture: Breaking a Monolith into Microservices (2021)

Python for machine learning, CloudX Lab of IIT Delhi (2021)

Full Stack Web Development (Python+Flask) ; AI in FinTech Essentials (2020)

Software Architecture Foundations (LinkedIn)

Scrum Fundamentals Certified (SFC) by ScrumStudy (2020).

Business Analysis Foundations: Fundamentals by IIBA (2020). MCS (Master of Computer Science), Carleton University, Ottawa, Canada, 2000. Distributed Systems /OS/ Databases; OOS/ SmallTalk/UML; Organizational Behavior for Design Systems. Corporate Finance: MBA-grade certificate course from UG21 of Singapore (online), 2008. Online Tutorials: eTOM, TOGAF, PMP PMBoK, Insure-Tech, AWS Overview, Azure overview., DEI, Leadership vs Manager habits. Designing a real-time embedded mini-OS using tasks, queues & interrupts.

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