Customer Service Support

Felecia Fairley

Hattiesburg, MS

****************@*****.***

+1-601-***-****

Work Experience

Beauty Advisor

Belk - Hattiesburg, MS

April 2023 to Present

Customer Service, addressing customer's skincare needs and concerns. Consultations, makeovers, building customer loyalty. Calling and going above and beyond customers expectations. Scheduling consultations and return visits.

Business Manager Estee Lauder

Dillards - Lake Jackson, TX

July 2021 to December 2021

Customer Service, addressing customer's skincare needs and concerns. Meeting and exceeding sales goals. Building loyal clientel, calling customers, scheduling consultations, makeovers, opening, closing of store, maintaining clean work space, ordering supplies, stocking of merchandise. Going above customer's above and beyond customers expectations.

Barista

Starbucks - Lake Jackson, TX

March 2018 to March 2020

Customer Service, taking orders, filling orders, customer support, sticking if supplies, maintaining clean work area, use of cash register. Maintaining loyal customers. Clinique Counter Manager

StageStores Inc - Angleton, TX

November 2016 to February 2018

Customer Service, meeting and exceeding sales goals, addressing customer's skincare concerns and needs, ordering of supplies, stocking, maintaining clean work area, going above and beyond, exceeding customer's expectations. Building a loyal clientel, calling customers fir events and consultations. Education

High school diploma

Blair Hattiesburg High - Hattiesburg, MS

September 1977 to May 1981

Skills

• Cashiering

• Customer support

• Merchandising

• Computer Skills

• Medical office experience (4 years)

• Office experience (4 years)

• Front Desk

• Communication skills

• Customer service

• Microsoft Office

• Sales

• Organizational skills

• Negotiation

• Time management

Military Service

Branch: United States Army

Service Country: United States

Rank: Staff Sergeant

July 1981 to January 1993

Served in medical field for twelve and a half years. Medical NCO, supervisor of 20+ troops, responsible for over five million in medical equipment. Tours in Hawaii, Germany, S. Korea, Anniston Ala, San Antonio TX, El Paso TX..

Commendations:

Oak leaf cluster, Amy achievement medal, 3 overseas Ribbons, Air Assault Ribbon, Expert Rifleman,+ more

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