Customer Service Simi Valley
Resume:
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CONTACT
Simi Valley, Ca. *****
**************@*****.***
SKILLS
• Responsible and Organizational
• Self-Motivated
• Problem-solving
• Work Well Under Pressure
• Great sense of Humor
• Time management
• Forklift, Piggyback, Combi-Lift
Instructor/Evaluator
• Data analysis
• PC Skills in Windows environment
• Lean Six Sigma Certified (Green Belt)
• Continuous Improvement
• VIN verification licensed
• Inventory Management
• Kronos Timekeeping
• Operations Management
• Material and Supply Inventory
EDUCATION
Education
1986-1989
W. Wilson High School
Los Angeles, CA
2006 -2009
Moorpark College
Moorpark, CA
2015-2017
Glendale College
PDC Professional
Development Center
To secure a challenging full-time position that would enable me to apply numerous skills and knowledge I have gained from training and professional experience. Additionally, I am seeking employment with a company that allows me room to excel and expand my knowledge and provide opportunity for upward mobility. Consistently achieved inventory goals and maintained minimal downtime for production lines. WORK HISTORY
February 2023 - August 2023
Operations Manager West Coast Lumber, Camarillo, CA
• Ensuring all operations are carried appropriately, and cost-effective way
• Purchase materials, plan cycle counts and oversee yard efficiency
• Help the organization's processes to remain legally compliant
• Manage budget and forecast
• Recruit, train and supervise staff
• Contract maintenance
• Find ways to increase quality of customer service
• Handle employee/customer service issues
• Monitor employee productivity
March 2021 - February 2023
Yard Manager Copart, Van Nuys, CA
• Hire, Train develops and motivate staff member
• Ensure performance is within company standards
• Employee scheduling, time and attendance management
• Monitor yard inventory and purchases as needed
• Conduct performance reviews according to company policies
• Leading weekly meetings per company's standards
• Contract maintenance
• On call for alarm calls
• Monitor and maintain yard fence
• Maintain schedules for equipment maintenance
• Compliance with company equipment and safety requirements
• Handle employee/customer service issues
• Monitor employee productivity
February 2018 - March 2021
Yard Manager BMC Building Material & Construction, Simi Valley, CA
• Oversee all work activities of functional areas
• Establish work schedule
• Manage maintenance on equipment and machinery
• Work to ensure a safe work environment and encourage adherence to safety guidelines
• Supervise personnel and ensure adherence to department/ company policies and procedures
JOE MARTINEZ
• Maintain discipline, foster good employee relations and boost morale
• Perform personnel management duties including training, hiring, terminating and completing performance reviews
• Ensure excellent customer relations/service
• Perform other related duties as needed.
January 2009 - February 2018
Production Coordinator Milgard Windows & Doors, Simi Valley, CA
• Member of the production team
• Directly responsible for the overall management of OTD
• Assist management, Supervisors, Leads and Warehouse to achieve desired results
• Develop/revise standard operations and working practices
• Perform daily audits
• Observe and coach personnel on work related issues
• Motivate employees to achieve results
• Responsible for improving processes that aid OTD while reducing waste.
April 2000 - October 2008
Warehouse Lead Naturally Aged Flooring, Simi Valley, CA
• Oversee and manage inventory and team members.
• Responsible for the overall management of OTD
• Directly responsible for shipping and receiving
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