Security Manager Account
Resume:
Breanna Thornton
Oakland, CA
Mobile: 510-***-****
Email: **********@*****.***
Work Experience:
Site Security Manager
Garda World Security
Emeryville, CA
*/**** - 8/2024
Hours per week: 40
Duties, Accomplishments and Related Skills:
Supervised daily operations of a 20-member security team, ensuring efficient task completion and a 30% improvement in response times to incidents.
Devised and enforced security policies and procedures, resulting in a 25% reduction in security breaches over a two-year period.
Conducted routine security assessments, identifying and mitigating potential risks, which reduced vulnerabilities by 40% and saved the company $100,000 in potential losses.
Monitored surveillance and alarm systems, swiftly responding to security breaches and incidents, leading to a 20% increase in incident resolution rates.
Coordinated with law enforcement, emergency services, and clients during security emergencies, enhancing collaboration and response effectiveness.
Trained and educated over 50 security personnel on protocols and emergency response plans, improving readiness and compliance by 35%.
Regularly inspected security equipment (CCTV, access control, alarms), ensuring 100% functionality and reducing downtime by 15%.
Investigated over 100 security incidents, accidents, and breaches, preparing comprehensive reports with actionable improvement recommendations that led to a 30% improvement in overall security measures.
Collaborated across departments to integrate security measures into all operational facets, including events, facility management, and employee safety, which enhanced overall security integration and efficiency by 25%.
Supervisor: Christina Franklin (1-260-***-****)
Okay to contact this Supervisor: Yes
Account Manager
Allied Universal Security Services
333 Hegenberger Rd Suite 250
Oakland, CA
6/2019 - 2/2022
Salary: $70,000.00 USD Per Year
Hours per week: 40
Duties, Accomplishments and Related Skills:
Efficiently supervised daily security operations across multiple client sites, ensuring all tasks were completed to high standards and on schedule.
Successfully managed a team of 50+ security officers and supervisors, overseeing hiring, scheduling, payroll, training, and performance management.
Improved team productivity and morale through effective coaching, development, and support initiatives.
Maintained high-quality security services that protected client assets and personnel, resulting in a 20% reduction in security incidents.
Fostered strong relationships with clients and employees, enhancing communication and collaboration, which led to a 95% client satisfaction rate.
Coordinated support services to meet or exceed financial and operational targets, contributing to a 15% increase in operational efficiency.
Ensured all required reports and contract compliance requirements were met, achieving a 100% compliance rate in audits.
Effectively managed escalated security issues and emergency situations, reducing incident response time by 30%.
Streamlined the recruitment process by communicating staffing needs and assisting in the hiring of high-quality candidates, improving staff retention by 25%.
Implemented performance management strategies that developed technical and professional skills of staff, resulting in a 40% improvement in overall performance evaluations.
Addressed and resolved employee grievances promptly, maintaining an updated and accurate record of personnel changes.
Ensured consistent communication of company policies, announcements, and job openings, improving employee engagement and awareness.
Coordinated and conducted site-specific and annual refresher training for security personnel, meeting corporate training standards and increasing staff competency.
Developed and maintained site-specific operational procedures and post orders, ensuring they were always available for emergency reference.
Oversaw the management of uniforms, equipment, supplies, and vehicles, ensuring proper inventories and maintenance, which reduced operational disruptions.
Took a proactive role in client communications, providing security and technical expertise, leading to complete customer satisfaction and retention.
Capably used WinTeam for scheduling, billing, and report generation, improving business management effectiveness by 20%.
Enforced company policies as outlined in handbooks and executive memos, ensuring a consistent and fair application across all sites.
Client Manager
Cypress Private Security
8105 Edgewater Dr Ste 115
Oakland, CA
1/2019 - 6/2019
Hours per week: 40
Duties, Accomplishments and Related Skills:
Assisted the Branch Manager/COO in servicing assigned accounts, including managing client requests, rate increases, and contract renewals, resulting in a 98% client retention rate.
Prepared and presented quarterly and annual client reports, providing valuable insights and maintaining transparent communication.
Provided vision and leadership to a team of 50+ employees, leading to a 20% increase in team performance and morale.
Completed payroll and hours worked confirmation for all security personnel within prescribed deadlines, ensuring accurate and timely payments.
Supported assigned accounts 24/7, maintaining high client satisfaction and prompt response to any issues or emergencies.
Collaborated with Quality Control Managers (QCMs) to evaluate assigned staff, enhancing team performance and compliance with standards.
Oversaw the training of security personnel at assigned sites, resulting in a 30% improvement in staff competency and readiness.
Identified and recommended promotional opportunities for assigned personnel, fostering career growth and improving retention rates by 25%.
Conducted interviews and hired prospective security personnel, ensuring high-quality staffing and reducing turnover by 15%.
Oversaw site activities for assigned clients and made recommendations to enhance security operations, leading to a 20% increase in operational efficiency.
Created and modified post orders to ensure up-to-date and effective security procedures.
Regularly communicated progress of all tasks to the Branch Manager/COO, ensuring alignment and transparency.
Followed up on ongoing investigations and conducted disciplinary meetings as needed, maintaining a high standard of conduct.
Ensured company performance exceeded client requirements and expectations, achieving a 95% client satisfaction rate.
Actively worked in the field to support and inspect assigned sites and security personnel, ensuring quality service delivery.
Documentation and Incident Tracking:
Logged and tracked disciplinary actions, training, and performance evaluations, maintaining accurate and comprehensive records.
Documented and tracked incident reports, providing detailed and actionable insights for continuous improvement.
Oversaw all assigned equipment, including employee uniforms, ensuring proper maintenance and availability, which reduced equipment downtime by 20%.
Quality Control Manager
Cypress Private Security
8105 Edgewater Dr Suite 115
Oakland, CA
1/2018 - 1/2019
Hours per week: 40
Duties, Accomplishments and Related Skills:
Conducted regular site visits to ensure policies, procedures, post orders, uniform standards, and site safety standards were met, resulting in a 95% compliance rate.
Documented inspection findings and took corrective actions, notifying clients and branch managers, which improved overall site safety by 20%.
Conducted comprehensive on-the-job training for new and existing security officers, enhancing their skills and performance, leading to a 30% increase in job proficiency.
Provided reliable fill-in coverage for unstaffed posts, ensuring uninterrupted security services, and always maintaining site security.
Monitored and evaluated job performance of all security officers, taking necessary disciplinary actions, which improved overall team performance by 25%.
Promoted and maintained positive field officer morale, resulting in a 15% increase in employee satisfaction and retention.
Investigated all accidents, repaired issues, and completed detailed incident reports, which improved incident resolution efficiency by 30%.
Evaluated security officers for promptness, proper uniform standards, attitude, and understanding of site-specific requirements, enhancing overall professionalism by 20%.
Efficiently collected and delivered all necessary documents to and from sites, ensuring timely and accurate information flow.
Assisted with emergency response for all applicable sites, improving response times and coordination during crises.
Resolved on-site conflicts and communicated results to client managers, maintaining positive client relationships and reducing conflict-related disruptions by 15%.
Inspected security personnel for required licenses, permits, and certificates as mandated by site and state regulations, achieving 100% compliance.
Site Security Supervisor
Allied Universal Security
333 Hegenberger Rd Suite 250
Oakland, CA
11/2017 - 1/2018
Hours per week: 40
Duties, Accomplishments and Related Skills:
Carried out close supervision of on-site security personnel, resulting in a 20% increase in compliance with security protocols and procedures.
Provided leadership, guidance, and support to a team of 30+ security staff, improving overall team performance and morale by 25%.
Scheduled work and duties of individual security officers efficiently, reducing scheduling conflicts and overtime costs by 15%.
Assisted the Operations Manager in reconciling staff wages and resolving payroll issues, ensuring accurate and timely payments.
Responded immediately to any problems, ensuring swift resolution, and minimizing disruptions to security operations.
Wrote clear and concise reports and logs, enhancing communication and record-keeping accuracy.
Completed detailed reports of alarms, incidents, and complaints, improving incident tracking and resolution efficiency by 30%.
Operated CCTV cameras and monitored alarm systems, contributing to a 20% decrease in unauthorized access incidents.
Conducted regular checks of alarm and fire systems, ensuring they were fully operational and compliant with safety standards.
Oversaw the inspection of all packages entering and exiting the building, enhancing security measures, and preventing unauthorized items from entering.
Ensured the safety and security of guests and employees through diligent physical inspections of people and bags, leading to a 15% increase in overall site safety.
Handled complaints in a diplomatic manner, maintaining positive relationships with guests and employees and resolving issues effectively.
Managed and resolved security-related incidents and complaints, resulting in a 90% satisfaction rate among clients and employees.
Lead Security Officer
Allied Security Services
333 Hegenberger Rd Suite250
Oakland, CA
1/2016 - 11/2017
Hours per week: 40
Duties, Accomplishments and Related Skills:
Provided effective leadership during the absence of the security site supervisor, ensuring seamless operations, and maintaining a secure environment.
Prepared and conducted daily routine audits of log entries for accuracy, thoroughness, and grammar, improving documentation quality by 25%.
Ensured all forms and logs were accurately completed, which contributed to a 15% increase in operational efficiency.
Provided clear direction, information, and assistance to visitors, contractors, vendors, and employees in a professional and pleasant manner, enhancing customer service satisfaction by 20%.
Trained new security officers, improving their readiness and performance, which led to a 30% increase in the efficiency of onboarding processes.
Monitored surveillance cameras and reported hazards or suspicious activity to the security supervisor/safety manager, reducing security incidents by 20%.
Controlled access to the facility by issuing badges and allowing admittance only to authorized individuals, improving site security, and reducing unauthorized access attempts by 25%.
Transportation Security Officer
Covenant Aviation Security
274 Michelle Ct
South San Francisco, CA
3/2015 - 7/2015
Hours per week: 32
Duties, Accomplishments and Related Skills:
Manually checked luggage and packages and used x-ray equipment to identify hazardous items, preventing over 500 prohibited items from being loaded onto public transportation.
Identified potential security risks by observing traveler behavior in terminal areas, leading to a 20% increase in the detection of suspicious activities.
Examined tickets and identification materials meticulously, recognizing and mitigating potential security threats promptly.
Screened passengers at security checkpoints using a combination of visual observation, pat-down searches, metal-detector screening, explosive trace detection, and x-ray devices, enhancing overall security and efficiency by 30%.
Maintained a high level of vigilance and attention to detail, ensuring a 95% accuracy rate in detecting prohibited items and ensuring compliance with security protocols.
Reported specific findings and incidents to management and law enforcement, contributing to the identification of weaknesses in established protocols and improving terminal and equipment design.
Provided actionable feedback that led to a 15% improvement in security measures and equipment effectiveness.
Worked closely with management and law enforcement agencies, enhancing collaboration and response times during security incidents.
Participated in regular security drills and training sessions, maintaining high preparedness levels and compliance with federal security standards.
EDUCATION:
Coursework Completed Business Management, Merritt College Oakland CA United States
Ralph J Bunche High School Oakland, CA United States
High school diploma or equivalent
REFERENCES:
Katrina Benjamin
Employer: Department of the Interior, Bureau of Land Management
Title: Human Resources Specialist
Phone: 650-***-****
Email: ******@*******.***
Jolan Nazareta
Employer: Wells Fargo
Title: Customer Service Manager
Phone: 510-***-****
Email: *****.*.********@**********.***
Christina Franklin
Employer: Gardaworld Security
Title: Client Service Manager
Phone: 1-260-***-****
Email: *********.********@*****.***
Aisha Jackson
Employer: Wells Fargo
Title: Facilitator
Phone:1-480-***-****
Email: *****.*.********-*******@**********.***
Tmarco Scott
Employer: JLL
Title: Assistant Facility Manager
Phone: 510-***-****
Email: ***********@*****.***
SKILLS
Recruitment and Talent Acquisition, Employee Relations and Conflict Resolution, Onboarding and Training, Performance Management, Compliance with Employment Laws and Regulations, Payroll Administration, Workforce Planning, Employee Engagement and Retention, Compensation and Salary Administration, Organizational Development, Disciplinary Actions and Terminations, Diversity and Inclusion Initiatives, Conflict Mediation, Talent Management, Job Analysis and Design, Data Analysis and Reporting, Employee Counseling and Support, Legal and Ethical Compliance, Communication and Interpersonal Skills, Time Management and Organizational Skills, Training Program Development, Project Management, Crisis Management Employee Handbook Development
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