Customer Service Representative
Resume:
Ms Ronnie L Adkins
Brooklyn, OH *****
*********@*****.***
OBJECTIVE: I am a highly creative, organized, self-motivated, and multi-talented individual seeking a creative role in a company to utilize my skills. I am proactive listener who combines exceptional customer service and interpersonal communication skills with attention to detail, and thrive in a multi- tasking and goal-oriented environment with little to no supervision
• Graphic Design-Adobe Suite (Beginner); portfolio available on request
• Proficient in Microsoft Office Word 2010, Microsoft Office Excel 2010, Microsoft Power point 2010, Microsoft Publisher 2007, Outlook & Quick books (Beginner)
• Proficient in the administrative duties of a Customer Service Representative
• Excellent front desk management and customer relations skills
• Demonstrates efficiency and confidentiality in communicating between customer and staff
• Demonstrates courteous and professional behavior
• Excellent organizational skills and team player
• Knowledge of invoices, inventory, marketing mailers, & equipment quotes
• Excellent with handling customer issues and finding solutions to their problems
• Great interpersonal skills & telephone personality Authorized to work in the US for any employer
Work Experience
Driver/Delivery Van & Assistant
YCMC Delivery - Brooklyn Heights, OH
July 2021 to Present
• Perform vehicle inspections checks prior to shift
• Sort materials and route by territory
• Leverage all phone mapping and GPS for best efficient routes
• Associate with all customers and give the best service possible
• Complete all routes in a timely manner
• Assist in all truck/van maintenance and repairs
• Clean and organize the shop as needed
• sort time cards and manifests and enter into quick books for customer invoices Assistant/Sales
DarlaFoxx Bridal - Cleveland, OH
October 2020 to Present
• 15-30 Bridal/Formal appointments per 8 hr shift
• Log all incoming inventory;steam, tag with pricing & hang
• Call all clients for payments
• Schedule new and existing client appointments as needed
• Take all comments and or complaints and render the situation with best possible outcome
• Help each client to choose the best fitting/priced dress
• Organize all files and invoices
• Assist with all events (rehearsals, setup/tear down, gown selections
• Provide exceptional customer service skills
Tradeshow Coordinator, Photographer, Graphic Designer Wild Republic - Twinsburg, OH
July 2013 to March 2020
• Photograph product, organize archives, create catalogs using graphic design skills-designing signs & marketing materials for the trade show booths
• Organize Trade show materials
• Set-Up temporary booth in warehouse before shows (100-8000 sq ft booths)
• Order and organize all utilities and paperwork for all trade shows
• Pack all event/trade show materials
• Trucking logistics
• Marketing/trade show budgets
• Patents & trademarks for all new products
Specialty Retail Customer Service Representative
Wild Republic - Twinsburg, OH
January 2013 to December 2014
• Answer phones and return calls
• Data entry
• RMAs
• Counting & writing inventory tickets
• File, clean, organize offices
• Invoicing, quotes, & other job-related duties in National, Mass, & ZMA departments
• Train all new warehouse employees on sticker/label machines
• Microsoft Office 2010
Registration-Temporary Position
Board of Election - Cleveland, OH
January 2012 to December 2012
· Sorted mail with various documents, time stamped, & scanned documents for data entry
· Data entry (voter registration cards), administrative work, multi telephone lines
· Excel spreadsheets & various software
· Proofing various voter documents and documents from the Secretary of State office Senior Photographer Supervisor
Focus One Photography - Parma, OH
January 1997 to December 2011
· Train individual photographers on cameras, computers, and lighting
· Supervise the trainees and Junior Photographers while in the field
· Operate various cameras (Cannon 10, 20, 30, & 50D) & various computer software programs
· Ability to communicate with a variety of people
· Ability to lift, stand, walk, and sit for long periods of time
· Multi task and communicate in stressful situations; great communication skills for a variety of clients
· Operate various light set ups for different clients
· Operate and troubleshoot computers in the studio and in the field
· Started a family and children studio; trained new studio photographers Education
Associate Degree in Real Estate & Mortgage Finance Cuyahoga Community College - Cleveland, OH
August 2006 to June 2008
Skills
• Graphic Design (Beginner); portfolio available on request (4 years)
• Beginner Adobe Creative Suite (4 years)
• Beginner in Adobe Illustrator & InDesign
• Proficient in Microsoft Office Word 2010, Microsoft Office Excel 2010, Microsoft Power point 2010, Microsoft Publisher 2007, & Outlook Email system
• Proficient in the administrative duties of a Customer Service Representative
• Excellent front desk management and customer relations skills
• Demonstrates efficiency and confidentiality in communicating between customer and staff
• Demonstrates courteous and professional behavior
• Excellent organizational skills and team player
• Excellent with handling customer issues and finding solutions to their problems
• Great interpersonal skills & telephone personality
• Knowledge of invoices
• inventory
• marketing mailers
• equipment quotes
• Sales
• Adobe Creative Suite
• Adobe Photoshop
Groups
VFW
January 2009 to Present
• Held trustee position in Ladies Auxiliary for 5 yrs
• Worked canteen and benefits
• Inventory and receipts monthly
American Legion
January 2009 to Present
• Hold secretary position in Auxiliary
• Worked canteen and events
• Inventory and receipts monthly
Contact this candidate