Customer Service Social Media
Resume:
Shanita Weeden
*************@*******.***
Washington DC, 20011
Objective:
Passionate and goal-oriented Adaptable professional with proven skills in client acquisition and project management, seeking to leverage expertise within a client focused company. Adept at cultivating customer relationships, driving sales growth, and building strong business relationships to have a positive impact on the brand & customer experience.
Core Sales Skills:
●Client Engagement & Relationship Building: Skilled in establishing and nurturing client relationships, ensuring high levels of satisfaction and loyalty.
●Lead Conversion & Sales Closing: Demonstrated success in converting leads into sales through personalized solutions and persistent follow-up.
●Digital Proficiency: Proficient in various digital platforms (Zoom, Skype, WhatsApp, Slack, Microsoft Teams, Google Meet) and social media marketing (LinkedIn, Instagram, Snapchat, Facebook, TikTok).
●Prospecting: Effective in utilizing digital tools for online prospecting and lead generation, including LinkedIn Sales Navigator and HubSpot.
Professional Skills:
●Analytical: Strong analytical abilities with experience in numerical data analysis and spreadsheet creation.
●Technological: Advanced knowledge of Microsoft Office Suite and project management tools.
●Communication: Excellent communication and public speaking skills, with a multilingual capability.
●Marketing: Foundation in Digital Marketing & E-commerce, with a focus on social media strategies.
●Sales Expertise: Certified in Customer Service & Sales, with a track record of meeting and surpassing sales targets.
● Project management : Exceptional planning and execution skills throughout project progress. With a keen focus on the accomplishing project goals
& prompt communication
Professional Experience:
Sales and Marketing Representative (Internship)
MPower Energy
●Successfully pre-approached client base, providing tailored solutions and presentations, resulting in an increase in client engagement and sales.
●Exemplified strong customer service by offering support, guidance, and quick, empathetic solutions to ensure client satisfaction.
Teacher Tutor
Maryland Teacher Tutors
●Teach 2nd, 4th and 8th graders Math and English skills to succeed within their traditional education space.
●Regularly adapting curriculum to meet the need of a diverse set of students, ensuring everyone has a strong grasp on the information taught.
●Developing lesson plans and implementing teaching strategies that fit students needs and targeted pain points
●Coordinating with staff personnel, parent and employees with assigning different work related activities to students to meet pain points and to meet educational goals.
●Effectively communicating throughout the learning experience with involved parties in order to make sure that the goal is being met based on time restraints and deadlines for contracting period.
●Closing the contract term with encouragement towards students to reinforce positivity and motivation. Ensuring that academic goals have been met with staff, teachers and employer .
●Documenting and keeping Report of activities completed by students for reference of student progress and assignments completed.
Self Employed Author
Financial Literacy Entrepreneur
●Leveraged financial planning and digital marketing skills to enhance brand visibility and forge strong business relationships.
●Employed innovative sales strategies and social media marketing to increase customer engagement and company brand awareness.
Guest Service Representative
The Washington Nationals Ballpark
●Demonstrated exceptional communication skills and customer service by addressing guest concerns and providing a safe, enjoyable experience.
Server
Founding Farmers
●Executed orders with precision, ensuring accuracy for delivery and dine-in guests.
●Demonstrated strong work ethic and time management skills in a fast-paced environment.
Server
BusBoys and Poets Restaurant
●Delivered high-quality customer service, managing orders, and addressing dietary concerns.
●Collaborated with both front and back-of-house teams to provide seamless service.
Enumerator
US Decennial/Census Bureau (Temporary position)
●Played a critical role in data collection and submission, ensuring accuracy and completeness.
●Exhibited excellent communication and interpersonal skills through community engagement.
Soldier Trainee
DC Army National Guard - (Honorable Discharge)
●Developed foundational skills in teamwork, accountability, and detail-oriented tasks.
The Weeden Family 2010 – 9/2024
Washington, DC
In- home Private Caregiver / Medical Administrative Assistant
● Provide daily homecare for elderly, adolescent and infant relatives
● Assist with bathing and grooming tasks such as shampooing hair, finger/toenail care, brushing teeth, and shower assistance
● Assist with prescribed medication and mobility inside and outside home
● Report concerning incidents to primary care physician for patient safety
● Scheduling travel plans & Accompany to doctor's appointments
● Keeping Report and organization of medical documents .
● Providing emotional support and being courteous to patients in times of mental distress
● Keeping a calm during stressful times in order to find effective solutions to solve patient needs.
●Assisting with childcare needs such as traveling to and from school and PTA meetings .
●Providing tutoring services in English, math and writing skills.
●Using behavioral management techniques to influence positive behavior and comprehensive understanding.
Education:
●University of the District of Columbia
oBBA, Finance
●Google Professional Certificate in Digital Marketing & E-commerce
●Google Professional Project Management Career Certification ( Expected completion : June 2024 )
●Google Professional Business Intelligence Certificate ( July 2024)
● Coursera Duke University- Decentralized Finance Certificate
Certifications & Training:
National Customer Service and Sales Certification - Department of Employment Services
Leadership Certificate - DC Capital Area Food Bank Client Council Leadership Program
Data Analytics Certification Training - Community College Prep ( Expected graduation -March 2025
Awards & Associations:
●Dean's List
●Member of the National Association of Black Accountants
●National Honors Society
●Scholarship Recipient: DC-UP, Make a Way, HBCU FARE SIE
References:
Available upon request.
Contact this candidate