Data Entry Customer Service
Resume:
Caroline Brown
Enthusiastic and Professional with Experience in Direct Patient Care and Staff
Organization.
Maumee, OH 43537
****************@*****.***
Experienced office assistant with training in a wide range of office tasks, and clinical skills. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, data entry, providing information to clients, and acting as a liaison between departments. Demonstrated by over 15 years of experience in office settings.
Authorized to work in the US for any employer
Work Experience
Medical Unit Clerk
Regency Hospital Company-Oregon, OH
February 2023 to Present
PRN as Unit Clerk, do admissions and discharges. Set up transportation for appointments. Setup consults when needed.
Customer Service Representative
Hart Medical Equipment-Maumee, OH
November 2021 to Present
Data entry, insurance verification and obtain prior authorizations, schedule appointments and deliveries for patients to obtain medical equipment. Maintain good communication with referral sources. Willing to help in any way needed, self starter and will use any resources necessary to help ensure to follow processes.
Customer Service Representative/Drug tester
APPS Paramedical-Perrysburg, OH
November 2018 to November 2021
Assisted all field examiners with scheduling, answering high volume calls doing data entry for all new clients, completed in-office medical exams, wellness exams including blood draws and vitals, and all drug testing for walk-ins, processed DNA testing.
Customer Service Representative
Medsys-Perrysburg, OH
September 2017 to October 2018
Work from home position, answering high volume calls for technical support for Home Health Agencies, assisting with scheduling, clocking in and out, running reports, generating tickets for every call, helping resolve billing questions or issues, and data entry. Mobile Phlebotomist
North Coast Clinical Laboratory-Perrysburg, OH
June 2015 to September 2017
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture, prepared blood collecting equipment, draw blood, and safely store and transport samples. Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens. Ability to multitask, good hand-eye coordination, team player. Office Supervisor
Patriot Products Inc.-Holland, OH
April 2004 to June 2015
Overseen all day-to-day office duties, including billing, insurance verification for benefits and eligibility, obtained prior authorizations for patients to obtain services, data entry, demonstrate excellent customer service and support to staff.
Education
Certificate in Phlebotomy
Ohio School of Phlebotomy - Columbus, OH
June 2015 to December 2015
Certified in Medical Assistant
Ross Business School - Marysville, MI
January 1997 to January 1998
High school diploma
Waite High School - Toledo, OH
August 1988 to June 1992
Skills
• Insurance Verification
• Phlebotomy
• Patient Care
• Medical Office Experience
• Medical Billing
• Vital Signs
• Supervising Experience
• QuickBooks
• Payroll
• EMR Systems
• Experience Administering Injections
• Venipuncture
• Data Entry
• Medical Terminology
• Medical Scheduling
• CPT Coding
• Clerical Experience
• Medical Records
• Triage
• Medical terminology
• Medical records
• EMR systems
• Clerical experience
• ICD-9
• Vital signs
• Specimen collection / processing
• Customer service
• Supervising experience
• QuickBooks
• Organizational skills
• Communication skills
• Hospital experience
• Data entry
• Microsoft Word
• Computer skills
• Documentation review
• Phlebotomy
• Medical coding
• Medicare
• Microsoft Office
• Laboratory experience
• Time management
• Leadership
• Long term care
• Phone etiquette
• Analysis skills
• Patient care
• Blood sampling
• Home health
• Medical office experience
• Medical receptionist
• Office experience
• Clerical experience
• Training & development
• Organizational skills
• Time management
• Office experience
Certifications and Licenses
BLS Certification
Don’t have the dates with me currently, but do have it and it is not expired Certified Phlebotomy Technician
Driver's License
Certified Medical Assistant
State Tested Nursing Assistant
CCMA Certification
RMA
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