Medication Services Assistant

Analyssa Casillas, MSA

Stockton, CA ***** · 209-***-**** · ****************@*****.***

SUMMARY:

Detail-oriented and empathetic Clinical Certified Medical Assistant focused on patient care and satisfaction excited to learn and grow professionally within a dynamic healthcare environment.

PROFESSIONAL SKILLS:

Knowledge of OSHA & HIPPA

Oral and Verbal Communication

Patient Care and Customer Service

Well Organized

Cash handling

Vital Signs

Interpersonal Skills

Administering Medication

Specialties: Mental health disorders

Over 6 years in Customer Service

Proficient in ECP, Practice Fusion, Biolabs, and other EHR Systems

Proficient in Microsoft Systems

Flexible and Reliable

Calm and Level-headed under duress

EDUCATION:

San Joaquin Delta College – Stockton, CA (Present, 2023)

Courses focused on obtaining a Health Science Degree

Carrington College – Stockton, CA (June 2022 – March 2023)

Medical Assistant Program

CERTIFICATION:

Certified Clinical Medical Assistant (CCMA) December 2023

CPR Certified: Basic Life Support (CPR and AED) December 2022 – December 2024

EXPERIENCE:

EverWell Health – Medication Services Assistant March 2023 – Present

oObtaining Vitals as needed for Psych appointments.

oAdminister medications for up to 100 patients in an 8-hour shift.

oAdministered and prepared injections under physician’s order.

oDocument medications taken by patients and refused by patients in MAR per company policy.

oDestruction of medications and hazardous materials.

oOrganizing and updating medical documentation to improve efficiency.

oSchedule, verify, and transport patients to appointments.

oFacilitate Psychiatric Appointments.

oRedirect Patients.

Dr. Taymour Malik – Medical Assistant Externs January – March 2023

oSchedule and verify patient appointments

oInform patients of specialist referrals

oRoom patients, take vitals, and take down their reason for visit

oProvide instructions on proper UA sample and submit test results

oMaintained and cleaned patient exam rooms and all medical equipment

oHandled phone system and appointment calendar

AT&T – Customer Service Sales Associate December 2020 – January 2023

oActively driving sales goals as a team while providing customers with excellent customer service

oEducating customers about new devices and informing them of new services

oEnsuring customer satisfaction by following up with them regularly

oHelped customers with transactions informed them of promotional deals available to them

Raley’s Aisle 1 – Lead Customer Service Associate September 2017 – December 2020

oAct as supervisor while manager is away by sending in paperwork, handling customer complaints, and other tasks as needed

oPromoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

oReconciled cash draw at start and end of shift, accounting for errors and resolving discrepancies

oAccurately complete cash and credit card transactions using POS system

oMentored new team members on POS system, customer service strategies, and sales goals

oResponsible for checking in, pricing, stocking, and keeping the store neat and organized

Raley’s - Courtesy Clerk July 2016 - September 2017

oBag customers’ groceries in a neat, orderly fashion

oHelp customers to their cars and always maintained a cheerful and helpful attitude toward customers and other employees

oMaintained cleanliness of the store and restrooms

oCollected shopping carts from the parking lot as well as hung window and sales signs

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