Customer Service Restaurant Operations
Resume:
Corinth, TX ***** 940-***-**** ********@*****.***
MICHAEL AHMED
EDUCATION Billy Ryan, Denton, TX
High School Diploma, 05/2024
PROFESSIONAL Proven leader in high-volume dining environments, adept at enhancing customer satisfaction
SUMMARY and streamlining operations at On The Border. Skilled in team collaboration and multitasking,
significantly improved service efficiency. Expert in restaurant operations and customer
service, ensuring seamless experiences for guests and staff alike.
‘SKILLS * Customer Service © Effective Time * Restaurant Operations
+ Team Collaboration Management * High-volume dining
‘* Multitasking proficiency _» Up-selling techniques
* Safe Food Handling
WORK HISTORY ——- TOGO AND HOST LEAD 10/2023 to 05/2024
On The Border, Denton, TX
* Handled high-pressure situations with composure, effectively managing large parties or
unexpected events during busy shifts.
+ Answered customer questions about hours, seating, and menu information.
* Took reservations and to-go orders by phone, answered customer questions, and informed
of accurate wait times.
+ Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
* Coordinated multiple 3rd party orders and ensured accuracy for all outgoing togo orders.
* Coached on and taught various ghost kitchen brands that we were running from there to
new staff members.
HOSPITALITY LEAD 02/2023 to 09/2023
Torchys Tacos, Texas Motor Speedway
« Enhanced guest satisfaction by providing exceptional customer service and addressing
their needs promptly.
© Coordinated event logistics such as catering arrangements or room setups to ensure
successful execution of various functions held at the property.
* Versed in all aspects of the business from production to custodial therefore was able to
step in where needed to ensure a continuous and smooth execution and not negatively
affect the guest experience.
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