Service Representative Patient

LACOLE CLINTON

Chicago, Illinois *****

1-773-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Attractive and professional appearence

Works well with others

Excellent voice and phone skills

Always maintain a friendly and positive

attitude

Motivated to learn new skills and

procedures

Works independently with minimal

supervision

Patient Information Verification

Insurance Knowledge

Patient Assistance

HIPAA Compliance

Scheduling

WORK HISTORY

01/2021 to Current Patient Service Representative

Northwestern Medicine – Chicago, IL

Took copayments and compiled daily financial records. Reviewed and corrected claim errors to facilitate smooth processing. Assisted patients in filling out check-in and payment paperwork. Used [Software] to schedule appointments.

Explained plans for treatment and payment options. Facilitated communication between patients and various departments and staff. Worked with patients to ascertain issues and make referrals to appropriate specialists.

Followed document protocols to safeguard confidentiality of patient records. Helped address client complaints through timely corrective actions and appropriate referrals.

Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

02/2010 to 12/2020 Radiologists Assistant

Northwestern Memorial Hospital – Chicago, IL

Processed exposed radiographs using film processors or computer generated methods.

Obtained best imaging by determining exposure factors for individual patients. Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns. Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records. Prepared mail and packages for shipment, pickup and courier services to expedite delivery.

Answered phones to process requests, transfer calls or relay messages to appropriate personnel.

Created and updated records and files to maintain document compliance. 05/1999 to 01/2009 Film File Clerk

Northwestern Memorial Hospital

Implemented improvements to file systems and procedures. Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.

Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Maintained physical and computer-based filing systems. Trained junior clerical staff on department procedures. Examined, categorized and sorted incoming documents. Located missing file materials to help teams meet project deadlines and avoid lost man-hours.

Responded to internal and external requests for information. Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files. Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.

Classified files based on source, type or other details. 10/1992 to 04/1997 Office Assistant

Ancilla Home Health Care Of St. Elizabeth's Hosp – Chicago, IL Produced high-quality communications for internal and external use. Provided clerical support, addressing routine and special requirements. Drafted common document templates to reduce time spent creating documents from scratch.

Booked airfare, hotel and ground transportation to coordinate office travel. Executed record filing system to improve document organization and management. Completed clerical tasks such as filing, copying and distributing mail. Verified accuracy of business records by consistently updating customer information.

Interacted with customers by phone, email or in-person to provide information. Developed correspondence letters, memos and emails. Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Supported staff on special assignments and ad hoc projects. Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

EDUCATION

Associate of Applied Science: Computer And Information Systems Richard Daley College - 7500 S Pulaski Rd

High School Diploma

Charles Allen Prosser Vocational High School - 2148 N Long Ave

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