Customer Service Store Manager
Resume:
**** ***** ***** ***** **** AHMAD ******@***.***
Kensington, Maryland 20895 301-***-****
OPERATIONS
With 15+ years of expertise identifying new business opportunities, building stores to facilitate growth, and developing marketing campaigns to drive revenue generation. Negotiates contracts and proposals to obtain cost- effective vendor services. A resourceful leader with proven skills hiring, motivating, training, and managing large sales and customer service teams on a national level. Administers multi-million dollar budgets and project P&L to maintain optimal financial control for all business operations. Key abilities: Operations Management • Sales Management, Human Resources • Staff Development • Marketing Campaign Development, Financial Administration • Regulatory Compliance
• Program/Business Development
PROFESSIONAL EXPERIENCE
Total Wine and more 2023- Present
Store Manager
• Number one in online sale in the company.
• Number 2 on total sales in the company
• Training store for the home office staff
• Driving customer satisfaction 90% NPS
• Ensure compliance with Company policies and procedures by holding hourly Associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls
• Provide supervision and development opportunities for management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, providing recognition and ensuring diversity awareness
JCPenney 2018-2023
Store Manager
• Driving sales in the Facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing in stock and inventory levels, OSA First, budgeting and assessing economic trends and community needs
• Driving the financial performance of the Facility by ensuring that sales, developing and implementing plans to correct any deficiencies in financial performance in Facility
• Directing the team in Facility operations and communicating with both management and hourly Associates about Facility operations, merchandising and company directions
• Ensure compliance with Company policies and procedures by holding hourly Associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls
• Provide supervision and development opportunities for management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, providing recognition and ensuring diversity awareness
• Driving the Customer service the store.
Walmart
Store Manager 2012- 2018
• Driving sales in the Facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing in stock and inventory levels, OSA First, budgeting and forecasting sales and assessing economic trends and community needs
• Driving the financial performance of the Facility by ensuring that sales, developing and implementing plans to correct any deficiencies in financial performance in Facility
• Directing the management team in Facility operations and communicating with both management and hourly Associates about Facility operations, merchandising and company directions
• Ensure compliance with Company policies and procedures by holding hourly Associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls
• Provide supervision and development opportunities for management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, providing recognition and ensuring diversity awareness
• Running a 110 million dollars store.
• Sales up 35% over last year comp sales and up 40% over plan.
• Profit is up 48% over plan.
• Customer Satisfaction score up 9.2 point out of 10 (103.7% highest in the reagion). BOSTON MARKET 2005 – 2012
District Operations Manager
• Oversee daily operations of 9 Restaurants and 195 personnel, 9 General Managers
• Define strategic and business direction as well as P&L management.
• Increased Sales by 12%.
• Reduced overhead expenses by 5%
• Improve QSC score from 69% to 89% by training and coaching my team. (Number 1 in the company).
• Improve mystery shop scores from 79% to 98%.
• Improve score card ranking from 321 to 2 in the company.
• Reduces turn from 123% to 65% for hourly and for management 89% to 10% LA LUCE MED SPA, SALON & CAFE AND GRILL
Vice President of Operations 2001 - 2005
• Oversee daily operations of 7 med spa and salon 95 personnel and 7 Med Spa and Salon Directors, 7 Medical Directors, 35 nurses and 7 Full-time service café, Grill and bar Managers.
• Define strategic and business direction as well as P&L management.
• Create Marketing program policies and set sales goals with the development and execution of a $31M budget and five-year market projections.
• Direct all real estate acquisition and construction initiatives to open 2 new locations.
• Increased Sales for the La Luce Med spa and salon by 12%.
• Spearheaded opening of 4 new Med Spa and Salon nationwide La Luce Med Spa and Salon and simultaneously managed7 locations with 7 direct reports, successfully reducing labor costs 4% and overhead expenses 5%.
• Produce average guest check of $1590.00 and on-going sales of high end items from $50 to $900.00 CROSS WIRELESS
Vice President of Operations 1997-2001
• Launched a start-up cellular phone provider operation by analyzing market trends and creating a business plan to institute operational concepts and develop a viable franchise model.
• Established over 40 new stores nationwide in 135 locations through contract negotiation of leases and construction costs as well as hiring initiatives for management and staff.
• Held accountability for P&L and inventory control.
• Developed and implemented an innovative franchise/owner-operator model enabling the Cross Wireless corporate office to hold minimum risk while maintaining maximum control, resulting in 20% of locations becoming owner-operated.
BOSTON MARKET
Regional Manager 1993-1997
• Managed financial, staffing, customer service, and marketing operations for 16 stores consisting of 600 personnel for a publicly owned casual dining and take-out establishment.
• Administered P&L, developed an $18M budget, estimated market projections, and maintained cost control initiatives to ensure optimal inventory and financial control.
• Heightened bottom line 8% as well as store sales 10% for Boston Market by increasing marketing and promotions, raising customer service, and motivating sales staff with incentives and training.
• Successfully opened new Boston Market stores.
• Offered employee incentives as well as new staff training programs. MCDONALD’S RESTAURANT
2 stores General Manager 1982-1993
• Assessed existing business parameters to develop and execute marketing plans, create promotional strategies, establish sales goals, and analyze competition.
• Conceptualized and launched local store marketing plans which led to a 7% improvement in sales for Restaurants..
• Directed recruitment initiatives by interviewing, hiring, and training ten marketing department managers.
• Created and administered a $9 M budget.
• Progressed through the ranks from a crewmember while attending school. EDUCATION
GEORGE WASHINGTON UNIVERSITY
Bachelor of Science in Information Systems Management Dale Carnegie Courses in Management, Sales, Delegation, and Time Management Teaching Hiring and training at Boston Market University.
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