Customer Service High Volume

ABOUT

EXPERIENCE

Contact Crystal on Culinary Agents

Highly enthusiastic hospitality professional successful at providing first class interactions with a large variety of clientele. Areas of expertise include multi-tasking in high volume locations, understanding new concepts as well as distributing them in the work place, and remaining positive through all encounters. Responsibilities include overseeing employees, improving customer satisfaction, developing and conducting training,on site floor manager and other managerial duties. Manager of Training & Development – Richard Sandoval Hospitality 2023 to Present (1 year)

209 East 49th Street, New York, NY

Role & Tasks

Assigned coordinator for all service trainings SOPs for all service departments Focus on the development of service/ creating service weekly plans/ tests for the staff Retrain of each department using the handbook of Richard Sandoval OpenTable management- (daily plotting for all reservation's) Staff Schedule- all FOH departments Brunch Service- create SOP for newly added bottomless brunch Manage Margin Edge - weekly GL report/ invoices Menus- revising all menus in terms of allergies and updates Tripleseat management: print all contracts/menus weekly/ revise for any mistakes/ assign event into Opentable/ onsite manager for events Onboarding- enroll all new hires/ plan all training/testing Toast management- menu changes/ manage all toast functions. All closing protocol- proficient computer skills with experience using excel, MarginEdge, toast, google docs.

Lead Server – Richard Sandoval Hospitality

2022 to 2023 (1 year)

209 East 49th Street, New York, NY

Role & Tasks

Knowledge of state liquor laws. Exceptional customer service. Ability to navigate POS systems quickly. Strong knowledge of mixed drink and cocktail terminology. Keen observation skills and impeccable memory. • Established menu knowledge, • Recommended wine pairings with dishes along with desserts to provide an exceptional experience for diners • Assisted coworkers in rush- hour periods by taking extra customer orders and bringing out prepared dishes Lead Server – Vetros

Dec. 2021 to 2023 (1 year)

Role & Tasks

The essential functions include, but are not limited to the following: • Handling all staffing responsibilities, including hiring, training, scheduling, and terminating • Purchasing all food and supplies and overseeing use of food and beverages within required dates and with a minimum of waste • Supervising staff in terms of food preparation, customer service, cleaning, and repairs to restaurant and grounds • Promoting cooperative effort, a team spirit, and good morale among employees • Delivering excellent customer service including personally greeting and seating guests

• Resolving complaints from customers in a polite, friendly manner • Performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly; addressing engineering problems involving the cost, installation, and maintenance of such equipment • Participating in training about standardized policies and conferring weekly with owner management about restaurant operations • Administering payroll and maintaining records of sales and cash receipts including related areas of accounting, budgeting, credit policies, and banking methods • Providing regular, accurate, computerized reports of operations to owner management • Helping with duties of other employees (e.g., cashier, server, cook, etc.) when necessary because of an unexpected absence or extra volume • Responding to customer and community interests to develop marketing and advertising • Performing other work-related duties as assigned Crystal Polanco

New York, NY

via Culinary Agents Resume 1 of 3

EDUCATION

SKILLS Highlighted

Cross-Functional

Attention to Detail, Communication, Host/Hostess, Multitasking, Phone Etiquette, Positive Attitude, Professionalism, Restaurant Experience, Standing for Long Periods of Time, Teamwork, Work Well Under Pressure

Service

Customer Service, Fine Dining Service, High Volume Service Server – Tao Group LV

Oct. 2018 to Mar. 2021 (2 years and 5 months)

Role & Tasks

Knowledge of state liquor laws. Exceptional customer service. Ability to navigate POS systems quickly. Strong knowledge of mixed drink and cocktail terminology. Keen observation skills and impeccable memory. • Established menu knowledge, • Recommended wine pairings with dishes along with desserts to provide an exceptional experience for diners • Assisted coworkers in rush- hour periods by taking extra customer orders and bringing out prepared dishes Maitre D – TAO Group Hospitality - New York

Oct. 2018 to Mar. 2019 (5 months)

New York, NY

Role & Tasks

Planned menus according to employers' needs and diet restrictions Spoke with patrons to ensure satisfaction with food and service Provided excellent customer service Set dining tables according to type of event and service standards. Answered telephone calls and responded to inquiries. Assigned patrons to tables suitable for their needs and according to rotation. Lead Host – Beauty & Essex - Las Vegas

Oct. 2017 to Nov. 2018 (1 year and 1 month)

Cosmopolitan of Las Vegas, 3708 Las Vegas Boulevard S., Las Vegas, NV 89109, United States Role & Tasks

Complete control over Opentable and plotting all reservations. Planned menus according to employers' needs and diet restrictions Spoke with patrons to ensure satisfaction with food and service Provided excellent customer service Set dining tables according to type of event and service standards. Answered telephone calls and responded to inquiries. Assigned patrons to tables suitable for their needs and according to rotation. Server – Applebee's 42nd St

Mar. 2015 to Sep. 2017 (2 years and 6 months)

Role & Tasks

Greeted each customer with friendly eye contact Performed all transactions in a cordial, efficient and professional manner Stocked bar with beer, wine, liquor, and related supplies Trained new employees Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks Presented menus to patrons and answered questions about menu items, making recommendations upon request

Tattoo license in Permanent Makeup – PhiBrows Academy Business – Newtown High School

2015

High School Diploma Degree

48-01 90th St, Queens, NY, United States

Crystal Polanco

New York, NY

via Culinary Agents Resume 2 of 3

Wine & Beverage

Bartending Skills, Beer Knowledge, Wine Service

Business Operations

OpenTable, POS Systems

Culinary & Kitchen

Menu Planning

Crystal Polanco

New York, NY

via Culinary Agents Resume 3 of 3

Contact this candidate