It Field Technical Information

George Minaeff

Lumberton NC Cell: 347-***-**** **************@*****.***

Employment

WIPRO

(Client :Carelon )4/2023-8/2024

Onsite and Remote support for medical clinic employees

Support Carelon users in Person and Remote in the north America

Use Service Now for ticket management

Set up laptops and desktops for clinic and remote users

Set up iPhone with Outlook and MS Teams

Deal with users in person, e-mail, phone and on MS teams

(Client: S&P Global) 4/2018-4/2023

Onsite and Remote support

Support S&P Global users in Person and Remote in the north American regent

Use Service Now for ticket management

Re-image Windows (7&10) and Mac laptops, add computers to AD and enroll Macs using intune

Set up iPhone and Android work phones for service and work applications

Edit Active Directory when required

Deal with users in person, e-mail, phone, Teams

Help other teams with in the company, eg. finish Citrix VDI applications installations for Wintel Citrix team.

Modis

(Client: Stewart Title)

12/2017 to 2/2018

Field Services Tech

Support Stewart office in person the Tristate Area and remotely nation wide

Used the ticket management system Service Now

Used the remote tool BOMGAR and ticketing tool Service Now

Re-image Laptops and Desktop Windows 10 and 7

Add computers to Active Directory

Deal with customers over the phone and in Skype chat

Multitask with several repairs tickets

Set up users with re-imaged computers, installing all required aps, installing printers, network drives, and proper security configurations.

6/2006 to 6/2017

JLR Manhattan (former company name Manhattan Automobile Company)

IT Support

2006-2010 (250-300 users) maintained and deployed rebuild generic windows xp desktops and laptops (Panasonic Tough-book cf-19), maintained a list of all deployed computer names and there static IP address.

Trouble shoots all user problems e.g., input and output problem form the computer, fix or replace new and used hardware such as monitors, printers, mice and keyboards. Fix network problems such as no network connections, internet explorer security settings (Parts Catalogs for service/sales).

Fix Reynolds & Reynolds ERA services/parts user problems and call for services for R&R line printers for accounting. Perform dally tape backup for the Reynolds servers.

Trouble shoot problem with B/W laser Lexmark printers for Accounting and Parts/Service (replace paper feeding rollers, diagnose printing problems such as network problems or computer driver problems).

Trouble shoot DMV and F&I line printers (incorrect/ missing computer driver or program not configured for printer)

Deployed or update programs and teach users if necessary (office 2003, Symantec Antivirus R&R ERA for service/pars and Desking for sales/F&I

Maintained operated a Pitney Bowes mail stamping and sealing machine

Maintained and operated a mail folding machine

2010-2017 (450-500 users)Step up new HP Windows 7 (remove bloatware) desktops and new VOIP phones, migrate user profile data to new desktops and deploy for the service floor Panasonic Toughbook’s cf-53.( replacing cf-19)

Maintained names and location of desktops and laptops I deployed

Participate in large projects such as

Help set up new car dealership stores in Brooklyn (2 Ford stores sales, 1 Chrysler store sales/service and service 2 Nissan store sales and service in White Planes deployed new hardware (desktops, laptops and printers), software and configure to work to the proper specifications for the network and set up users on new domain. Converting the Manhattan store form static IP to DHCP and help deploy new servers.

Maintain company printers (Canon Image Runner 5051/3035(7 units) in working order (cleared jams, adjust papers trays for proper paper, change toner/waste toner containers, maintained a supply of toner and call for outside tech when necessary) Canon All-In-Ones and HP All-In-Ones and standard laser printers (10 units laser B/W and 5 units laser Color)

Contact HP for warranty repairs on desktops, monitors and printers. Repair them myself when warranty expired.

Setup user provides or company provided cellphones (Apple or Android) for Microsoft exchange email.

Set up desktops with Wi-Fi on rolling carts for the service floor.

Set up temporary network switches

Set up projectors for meetings

Upgrade computers to Office 2010, Symantec Antivirus

Skills

Very knowledgeable in Windows Operating Systems, Mac OS Microsoft Office 365 and 2016, Word, Excel, Chrome, Outlook and many other software applications.

Education

COLLEGE OF STATEN ISLAND, Staten Island, NY 10314

Bachelor of Science Degree: June 2004

Majors: Accounting and Finance

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