Customer Service Team Member

a cricket LTE

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Developed impernented and monitored programs to

Met an exceded persona sales targets by aplying

‘each customer with optimal selectors

Customer Relationship ManagerFacitater

Sone Acura Morrow. CA

Trained and mentored new team member to promote

Provided exemplary evel of service to customers to extend

‘elatonships for uur business opportunites.

Upheld quality contl poles and procedures to increase

Drove custome escalation to resohtion by engaging

ect wth cents.

Prepared documentation reports and logs to deny and

manage sales mete and suppor process ven

CConsied with customers to resolve service nd bling

Administered systems and programs to reduce loss and

rantin inventory control

Developed. implemented and monitored programs

[customer Service Sales Specialist

Tan Systems Locust Grove GX

Anewered customer question about products and

services and recommended appropriate sitions.

service olfesngs to promate aetonal sles fo exstng

Trained nd meta team members to strengthen

customer service strategies and boost satsaction levels

‘Generated quotes processed payments and documented

Entered, updated and maintained comprehensive and up-

Handled escalated customer cence concems to preserve

customer satisteebon and montis ong term business

Educated eusiomes on protic etures and tees

etal to highight nets

Followed up wih customer to identity and resolve sence

account or technical isues and maintain satisfaction,

Negotiated prices and setup contacts ofinize sales

sayeements

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