Customer Service Banquet Server
Resume:
Amber Garcia
Phoenix, Az ****0
****************@*****.***
SUMMARY
A detail orientated customer service professional with eighteen years of experience focusing on cash handling, sales, management, and outstanding rapport with customers.
PROFESSIONAL EXPERIENCE
05/2018-Present Qwick Professional Temp Agency, Phoenix, AZ
Working varies of venues across the valley as a banquet server and bartender.
Set up of room as directed, greet guests upon arrival and assist in seating, respond to special requests communicating any specific preferences or dietary needs to culinary team.
Serve and clear courses as specified by the BEO, maintain cleanliness and organization of facility and event location, participate in breakdown procedures.
11/2021-05/2022 Il Capo Pizzeria, Scottsdale, AZ
Local family-owned Italian Pizzeria, full dinning experience with homemade ingredients.
Served guests in a small restaurant with full Italian menu, Wood fired Pizza and New York style Pizza.
Bartended mixing up drinks for restaurant servers and bar patriots.
Answered phones and took Togo orders and cashiered at register.
08/2020-Present Crew Member/ Chick-fil-A, Scottsdale, AZ
Working in team orientated fast paced restaurant in a variety of positions.
•Cashier responsible for time management, product quality, and customer excellent relations.
•Balanced cash drawers with 100% accuracy.
•Crossed trained in kitchen responsibilities, proper cooking temperatures, expediting orders, and prep procedures.
06/2019-07/2020 Shift Manager/Cashier, Taco Bell, Scottsdale, AZ
Responsible for conducting excellent customer service while incorporating the esurience the shift operated properly.
Executed the daily deposits and prepared the cash drops throughout the day.
Supervised over six team members, directing on time management skills and leadership skills.
Balanced cash drawers and vault/safe with 100% accuracy
11/2018-03/2020 Server, Tommy’s Place, Phoenix, AZ
Fast paced upscale dining restaurant, provided excellent customer relations.
Responsible for 100% accuracy with merchant cards/cash handling.
100% customer satisfaction ratings through Yelp, from guests I served.
Sales exceedingly over $1,200 dollars daily.
Small restaurant and provided high standards for excellent dining experience.
04/2017-10/2017 Server, Macaroni Grill Restaurant, Phoenix, AZ
Responsible for providing excellent dining experience to our guests. Responsible of cash/handling and 100% accuracy.
Used time management skills that ensured guest satisfactory Sales goals exceeded $1, 200 dollars daily.
Customer survey champion within the quarter.
09/2016-04/2017 Server, 92nd St. Café and Bar, Scottsdale, AZ
Provide prompt service to ensure all customers received excellent service. Sales goals exceeded $ 1,000 dollars daily.
Complied with merchant/cash transactions and end of shift drops.
06/2015-07/2016 Room Service Associate, Banner University Medical Center, Phoenix, AZ
Coordinated patient daily meals and followed proper diet protocol, Responsible for serving over 200 patients in two hour scheduled time frame.
Assisted as an additional resource in the Bistro/Cafeteria as a cashier, cash handling/merchant transactions, and payroll deductions.
11/2014-05/2015 Server/Cashier, Streets of New York, Phoenix, AZ
Used time management skills when receiving orders over the phone and providing excellent customer service. Responsible for all cash/merchant transactions.
Balanced all transactions with 100% accuracy.
03/2013-10/2013 Server/Cashier, Village Inn, Scottsdale, AZ
I memorized guest’s orders in high traffic restaurant, while maintaining excellent customer service. Followed through, on all cash handling procedures.
Received 100% on all secret shopper visits for Guest Service Superstar in three quarters.
11/2009-02/2013 Cashier/Customer Service, Walmart, Glendale, AZ
Provided prompt service in fast paced environment to ensure all customers received excellent customer service.
Crossed trained to execute customer service desk responsibilities, including cashing checks, money orders, processed returns, and sent and received money grams.
Balanced 100% of cash drawers.
Accountable for $10,000 of dollars at customer service desk.
EDUCATION
AWEE Bankwork$, Phoenix, AZ Bank Training Certificate of Completion
•8-week bank career training program
•Topics included cash handling, financial products, empathy, and sales.
Arizona Technical Training Institute, Phoenix, AZ,
Certified Nursing Assistant
Everest College, Phoenix, AZ, Associate Degree in Criminal Investigations.
Remington College, Tempe, AZ, Medical Assistant Diploma
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