Customer Service Representative
Resume:
ZB
ZEPHIA BALLARD
Experienced customer service technician with over 20+ years of knowledge. I have
worked in various ranges of customer service and relations. I would like to add, as well as learn from a great working environment.
Location
San Antonio, TX
Phone
***********@*****.***
Experience
06/2024-08/2024 (Temporary)
Customer Service Representative; GLOW TOUCH, San Antonio, US
• Took incoming calls for Jewelers Mutual Insurance Group.
• Verified customers on calls, gathered information on customer needs, and research files, and data to give the customer the best outcome.
• Accept payments via CC or checking account and add payment methods for autopay.
• Assist with customer deductions and quotes for best savings for customer.
• Add and delete jewelry items for customers care of coverage. Come to a better solution for customer premium.
• Consistent and efficient use of time and resources in a friendly and professional manner.
04/2024-06/2024 (Temporary)
Customer Care Assistant, HARLAND CLARKE, San Antonio, US
• Assisted customers with banking and troubleshooting needs for online portal assistance.
• Utilized customer verification with clients and assisted with inquiries to client's needs.
• Handled online troubleshooting with password resetting and assistance through the website.
• Transferred calls for outside banking needs.
08/2023-01/2024 (OVERNIGHT)
Integrated Care Technician, CHCS, San Antonio, US
• Assisted with quality control and care of clients with evening service.
• Maintained medical records for morning disbursement and assisted in counting and upkeep of medical records and medication.
• Inventory specialization for new clients coming into the facility
• Maintaining HIPPA standards
• Maintenance of staff paperwork and cleanliness.
• Inventory of clientele.
Education
Antioch High School
June 1987, Graduated
Career Point College 1990 Graduated
St. Phillips College, 2011 Certificate of Completion Key skills and characteristics
• COMPUTER OPERATION (WORD,EXCEL,OUTLOOK,PP)
• INVENTORY SPECIALIST
• DATA ENTRY OPERATION
• GENERAL OFFICE KNOWLEDGE
• FOOD PREPARATION
• FILING
• RECEPTIONIST KNOWLEDGE
• SECRETARY KNOWLEDGE
• MEDICATION DISBURSEMENT AND RECEORDKEEPPING
• RECORDKEEPPING
• TELEPHONE OPERATION
• HOUSEKEEPING
• ENVIRONMENTAL SERVICES SPECIALIZATION
• TRANSPORTATION OPERATOR
• INSURANCE OPERATOR
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