General Manager Social Media
Resume:
Ramón Alberto Luna Paniagua
** ******** *** ***** **** park NJ.07010
Professional Hospitality with more than 18 years of Experience in Positions such as: Hotel General Manager, Guest service Manager, Revenue Manager, food and beverage management, Night Auditing, Cost Hoteliers, handling all-inclusive plan, Restaurant general Manager, Floor Manager, Bar Manager, Captain server.
E-Mail: ***************@*****.***
University O & M (Dominican Republic) Degree in Hospitality Management and Tourism
John F Kennedy Institute: Full English
Utes University: French language
Courses in Panama: Management operating system: Zeus, Opera, Fidelio, Insist and Aldelo, Onpoint,toast system
IG: @grandlunacompany_rl
Work Experiences
Grand Luna Company: CEO Strategy,. 2023 Consulting restaurants and Hotels for improve the operation,
concept creator, design menu, cocktails creator, pricing plates, liquor cost-food, cost-labor cost-training staff in each position. Marketing, publish, data demographics analyze for create action plan for the business. management social media.
*Mamajuana Café by the River-New Jersey: General Manager: Since October 19-2020 to Oct -2022. payroll-marketing-publish-staff training-purchase-sales-strategy-food cost – labor cost. Menu design-cocktails creator, liquor cost-Management whole restaurant.
*Casa del Mar Seafood Restaurant Bronx:(General Manager) since 12/9/2019 Until 2-15-2020 Covid 19-: Auditor, financial reports, general manager, service improvement, purchase control, advertising, marketing, cocktail change and wine list change, food cost control, beverage cost and labor cost, fixed costs, Hall event management and sales of the large room for different events.
*Fokkus Room & Cucine: (General Manager): since February 2019 – TO 12/22/2019 (10 months). Management all staff, Kitchen, Purchase, operation cost, food cost, labor cost, promotor cost, fix cost, sales report and server performance. management social media and publish
*La Casa del Mofongo Restaurant 207th st: General Manager –March-2018-till- February 2019-Oversee all operations, schedule, training, cost labor, cost food, cost beverage, inventory, payroll management, Purchase merchandise Marketing and publish. Management more than 100 employees, working all days of the week, create handbook of restaurant. Rise up the stars by google.com
*Villa Cemita Restaurant East Village NYC: since August 2015 -TO March 2018-(2 years 7 months (General Manager)
Management Open table system, Marketing Management.
Schedule management, Management Payroll
Management labor cost and food cost and beverage cost and Purchase.
Working knowledge of Health and Sanitation requirements
Create new menu and food quality
*Sheraton Panama Hotel & Convention Center: -Assit General Manager January 2012 to August 2015 (3 years 10 months).
Control and monitor the standard of quality and service is always running.
Supervise restaurant operation and quality service of all hotel
Oversee the high food standards
*Boutique Esplendor Panamá Hotel: General Manager. June 2008 to January 2012
(3 YEARS 7 months)
Effective management of department staff, handling billing and account closure.
Supervision of the audit daily, lowered the amount of floating balances (accounts receivable)
Operating the reservations department (page hotel-booking engines Expedia, Booking.com, etc.
I exercised the function of guest service and complaints handling.
*Four Points by Sheraton Panama: -General Manager March 2007 to June 2008-( 1 year 3 Month)
• In charge of the audit of the hotel, checking charges, payments and adjustments made auditing the accounts payable, outstanding balances, charge per night per room and correct rates.
• Global Report daily statistics reported to General Management.
• Monitoring buffet breakfast for guests that meets quality standards.
Languages
English (spoken, written)
Spanish (Native)
Personal references
Carlos Montilla – Chef -201-***-****. NJ
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