Customer Relations Service
Resume:
JESSICA BURT
Grapevine, Texas *****
**************@*****.***
PROFESSIONAL SUMMARY
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
WORK HISTORY
Store Owner, 04/2018-04/2023 Matchless Margeaux, Grapevine TX
Increased online sales by implementing effective marketing strategies and managing promotional campaigns.
Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
Collaborated with graphic designers on visually appealing website layouts that increased user engagement.
Responded to internet inquiries and phone calls in timely matter.
Received and reviewed new orders, located requested merchandise, and
promptly initiated processing.
Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Followed procedures for control and distribution of completed products in line with shipment plans.
Printed labels, packaged boxes, and loaded into outbound containers.
Protected materials for transport by correctly packaging products in boxes and crates.
Followed orders precisely for correct items, sizes and quantities.
Server, 08/2017-08/2018
Old West Cafe, Grapevine TX
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Provided attentive service during high-volume periods without sacrificing attention to derail or guest rapport.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Manager/Color Technician, 04/2013-08/2017 TONI&GUY, Arlington TX
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Developed and maintained relationships with customers and suppliers through account development.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Accomplished multiple tasks within established timeframes.
Consulted with clients to achieve their hair goal and ensure their satisfaction.
EDUCATION
GED, 01/2008 Tarrant County College District - North Richland Hills
Cosmetology Operater, 01/2012
Toni & Guy Hairdressing Academy-Keller-Keller TX
Some College Credits, 01/2016
Tarrant County College District-North Richland Hills TX
Customer Service Specialist, 250hrs, 02/2011 Kilgore College-Kilgore TX
Completed professional development in Customer Service.
Completed 250 hour course in Customer Service.
SKILLS
Staff Management
Budgeting
Verbal and written communication
Sales and marketing
Financial Management
Project Management
Negotiation
Coaching and mentoring
Maintaining a Positive Attitude and Perspective.
Excellent Problem Solver
Time Management
Dependable
Contact this candidate