Administrative Assistant Customer Service

DEBORAH DUMONT

Lakewood, CO ***** Email: *********@*******.*** Phone: 720-***-****(c)

Customer Service / Posting Pymts / Phones

Experience

Administrative Assistant, Customer Service, Payroll, A/P, A/R, Billing, Collections, Posting Payments, Report Generation, Call Center, College Registrar’s Office, College Admissions, Financial Aid Packaging, Events, and Facilities.

Work History

Personal Driver (Full Time) Aug 2022 - Currently

Transportation to and from work and appointments.

Data Entry/Excel Spreadsheets/Phones/Computer Navigation.

Robert Half/Office Team (Contract Completed)

Miracle Ear, Lakewood, CO (Full Time} May 2022 – July 2022

Answered Phones/Scheduled Appointments/Confirmed Appointments.

Mailed FedEx Packages/Received UPS Packages/Processed Payments/Bought MOs or Cashier Checks.

Robert Half/Office Team (Contract Completed)

American Truck Business Services, Golden, CO (Full Time) Jan 2022 – Apr 2022

Tax Office/Administrative Assistant/Prepped Tax receipts and Tax Organizers.

Robert Half/Office Team (Contract Completed)

Elevations Credit Union - Contact Center Oct 2021 – Dec 2021

Administrative Assistant/Verified Members in Episys/Transfering Money/Researching Accounts/Cancelled Compromised Credit/Debit Cards. Mailed Out New Cards.

Created Service Events in Synapsys/Docusign For Signature Authorizations For Stop Payments/Cancel Accounts, ACH/Wire Transfers, etc.

JetPay/Transfer Funds From Outside Debit Cards To Pay On Loans.

ApTask/Fiserv (Contract Completed) May 2021 - July 2021

Received Wire Transfers From The IRS/Moved Data/Excel Spreadsheets/Computer Navigation.

Administrative Assistant/On Site Training And Preparation Before Employees Returned To Work On Site.

Independent Contractor (Full Time/Tax Season) Feb 2021-May 2021

Tax Office/Administrative Assistant/Customer Service/Invoicing/Balancing Payments/Preparing Deposits.

Data Entry/Intuit Taxes/Excel Spreadsheets/Phones/Appointment Setting/File Room/Computer Navigation.

Robert Half/Office Team (Contract)

O’Rourke Financial, Lakewood, CO (Full Time until Pandemic) Feb 2020 – Mar 2020

Tax Office/Administrative Assistant/Customer Service/Receptionist/Posting Payments/Deposits.

Data Entry/Excel Spreadsheets/Phones/Appointment Setting/File Room/Computer Navigation/Calendars.

HCL, Highlands Ranch, CO (Full Time/Permanent) Apr 2019 – Aug 2019

Adminisrative Assistant/Customr Service/Appointment Setting/Posting Payments

Call Center/Data Entry/Verify Client Requirements Before Scheduling Exam Appointments.

Deborah Dumont

Page Two

Robert Half/Office Team (Contract Completed)

Martin Marietta, Lakewood, CO (Full Time) Jan 2019 – Feb 2019

Data Entry/Purchase Orders/Excel Spreadsheets/Computer Navigation.

Entering Daily Purchase Orders For Purchasing Department On JDEdwards By Product And Location.

Robert Half/Office Team (Contract Completed)

Elevations Credit Union, Broomfield, CO (Full Time) Aug 2018 – Sept 2018

Data Entry/Banking Loans/Excel Spreadsheets.

Moved Client Information From PCLender To Synergy/Save To PDF Files/Computer Navigation.

Disys - Bank of the West, Littleton, CO (Contract Completed) Aug 2016 – Dec 2017

Documentation Analyst/KYC/Administrative Assistant (Full Time)

Gathered All FDIC Regulated Documentation For All Consumer And Business accounts/Calendars.

Administrative Assistant/Data Entry/Excel Spreadsheets/Computer Navigation/KYC Completion.

CNS, CO (Contract Completed)

Denver Public Schools (Full Time) Jun 2014 – Sep 2015

Documentation Analyst/P Cards/Customer Service/Receptionist

Administrative Assistant/Troubleshooting Due To Self-Service Shut Down/Data Entry/Excel Spreadsheets.

Coded documents/Verified/Scanned/Indexed to PDF files/Excel Spreadsheets/Computer Navigation.

National American University, Denver, CO (Full Time/Permanent) Jun 2009 – Apr 2012

Financial Aid Representative/Administrative Assistant/Customer Service/Receptionist

Administrative Assistant/Packaged Students Financial Aid To Meet Federal Government Requirements.

Tracked Financial Aid Payments/Military Payments/Cash Payments/Status On Excel Spreadsheets.

Posted Payments/Reconciled Daily Transaction Register/Report Generation/Pay Pal/Collections/Calendars.

Commonwealth Financial (Full Time/Permanent) Nov 2006 – Feb 2008

Administrative Assistant/Customer Service/Answered Phones/ Scheduled Appointments/Ordered Investment Flyers/Typed and mailed Client letters/Filing/Front Desk.

MoneyGram, Lakewood, CO (Full Time/Permanent) June 2002 – June 2006

Administrative Assistant/Processed Wire Transfers, Call Center, Excel Spreadsheets.

Reported Fraud and Lack of Compliance and Transaction Issues, Office of Foreign Assets Control (Division of US Treasury).

Monitored The Transition Room.

Previous Skills

Posted payments for 350 College Students (tuition, books, rent, etc.)

Processed batch billing for approximately 30 Geriatrics Doctors.

Posted Geriatrics payments for Doctors services.

Admissions/Recruitment Mailings and Registrars Office/Transcripts.

Business Awards/Engraving/Constructing Awards

Professional Training

Red Rocks Community College/Accounting

Colo School of Healing Arts/Medical Terminology/Anatomy/Nutrition

Colo School of Phlebotomy/Phlebotomy/Medical Terminology

Disys-Bank of the West/FDIC Regulations/KYC

South Dakota/Financial Aid Packaging/Federal Government Requirements

Commonwealth Financial/Investment Office Processing

MoneyGram/Office of Foreign Assets Control (US Treasury)/Wire Transfers

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