Customer Service Technical Support

Contact

********@*****.***

www.linkedin.com/in/jolynne-

neal-0008b05b (LinkedIn)

Top Skills

Tech-Savvy

Computer Hardware

Outsourcing

Jolynne Neal

Doximity

Bakersfield, California, United States

Experience

Doximity

Technical Support Professional

May 2019 - Present (5 years 4 months)

San Francisco Bay Area

Technical support/data entry telemedicine software. Help troubleshoot and resolve customer issues. Help update profiles and educate customers. Utilizing ZenDesk, Slack, Maverick, Socure, MedPro, Chargebee, and Hex software programs.

Whistle Labs

Remote Tech Support/CSR

October 2017 - May 2019 (1 year 8 months)

Remote technical support and customer service rep. My duties include troubleshooting and resolving issues with the customer's trackers, helping activate new trackers and managing customer accounts and utilizing slack, ZenDesk, Shopify, and GPS tracking system.

Hulu

customer service/tech support

April 2017 - October 2017 (7 months)

United States

Tech support/customer service. Troubleshot issues customers had with streaming, payments and their specific device.

Advantage Solutions: Sales, Marketing, Technology

Event Coordinator

May 2016 - April 2017 (1 year)

United States

I execute in-store events which includes set up, break down of event tables. Locating products, baking, cooking food, providing samples and coupons. Explaining benefits of the products.

Working Solutions

Independant contractor

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February 2007 - April 2017 (10 years 3 months)

I've worked a variety of projects: .Tech support for accounting software, fraud assistance, book, cancel and rebook flights/hotel rooms, selling shoes/clothing. Service 800

Remote Customer Service Representative

July 2005 - January 2008 (2 years 7 months)

Long Lake, MN

Contacted customer to follow up on to maintenance to customer's equipment. I would document their feedback.

Pacific Medical

General Mgr

November 1999 - December 2005 (6 years 2 months)

Basic management: employee management, patient scheduling/follow up, medical billing,

Education

Highland Park Senior High School

· (1985 - 1987)

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