Customer Service Los Angeles

Steven Morell

Los Angeles, CA ***** I 213-***-**** I *************@*****.***

Professional Summary

Earned Dog Bathing Certification from MIPP’s Grooming Academy. Dependable and punctual employee with a passion for working with animals. Team player with a calm demeanor and ability to take direction. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Skills

Proper washing, drying, and handling of dogs

Teamwork and Collaboration

Customer Service

Product Merchandising

Verbal and written communication

Reliability and punctuality

Work History

Retail Associate - Goodwill Industries/Walmart/Footlocker

Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.

Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Collaborated with team members to achieve daily sales goals and exceed performance targets.

Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.

Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team.

Streamlined restocking processes by consolidating backstock and removing damaged or expired items.

Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Handled cash transactions accurately, maintaining balanced registers.

Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.

Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.

Disaster Service Worker - Chrysalis, Inc.

Promoted a safe and clean work environment through diligent adherence to health and safety regulations.

Established strong relationships with clients, leading to increased trust and loyalty.

Collaborated with team members to ensure optimal service quality for all customers.

Assisted customers with various inquiries, resolving issues quickly and efficiently.

Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.

Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.

Education - Michelson Institute for Pet Professions – Certified Dog Bather – August 2024

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