Customer Service Representative
Resume:
Adrienne Baker
Rosharon, TX *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
PFS-Houston, TX
December 2023- May 2024
Maintain customer satisfaction and assist customers in understanding billing statements. Processing payments and providing assistance with insurance claims.
Certified Debt Specialist
Beyond Finance, Houston TX- March 2023-August 2023 Assisted clients with managing unsecured debt and instructing them obtain financial freedom by reducing their debt.
Collection Specialist
ARStrat-Sugarland, TX-March 2022- March 2023 Communicate wit patients regarding past due medical bills. Process Billing to insurance for patients and provide repayment options.
Collections Specialist- Account Resolution
Robert Half Temp Agency- Houston,TX December 2021- February 2022
Communicated with Business customers to advise of past due invoices. Process payment for invoices, submit disputes to clients sales representative and submit request for credit memos and re-bills.
Advertising Representative
Houston Chronicle - Houston, TX September 2018 to December 2021
Assist clients with placing advertisements in the newspaper and on online job boards. Apply payments For customers and adhere to company guidelines and procedures while meeting deadlines. Initiating and maintaining account relationships within my territory. Responsible for relaying information regarding immigration advertising and sales. Responsible for acquiring new accounts to increase revenue. Maintains a monthly sales quota of at least 100,000 dollars monthly. Speaks with attorneys and immigration agency representatives to provide requirements to attain immigration approval status.
Accounts Receivable Collector-Contract
Reladyne - Houston, TX October 2017 to February 2018
Contacted business customers about past due invoices through phone and email. Researched customer disputes and submitted request for credit and re-bills.
Collections Specialist-Contract
Parallon - Houston, TX January 2016 to April 2017
Account Representative responsible for educating guarantors on insurance timely filing deadlines, assisting them with payment arrangements on large balances and providing my assistance with resolving past due balances.
Collector-Contract
Avante USA - Houston, TX July 2015 to January 2016
Communicated with guarantors about delinquent accounts and provide solutions on resolving past due accounts.
Customer Service Representative
Zoyto Inc - Houston, TX August 2013 to May 2014
Provided exceptional customer service to designers and customers and assist in placing orders.
Work alongside designers to provide customers with exceptional product.
Open and reviewed cases for clients to aid in product replacement accuracy to ensure customer satisfaction.
Customer Service Representative
Interactive Response Technologies - Houston, TX January 2012 to July 2012
Demonstrate superior customer service with a friendly and cooperative attitude.
Maintain documentation and records of customer inquiries, complaints and services implemented. Assess needs and promote alternative products or services.
Collector
REDLINE RECOVERY - Houston, TX February 2011 to November 2011
Duties include making outbound calls to debtors to resolve delinquent accounts, answering incoming calls, and answering client inquiries.
Education
Bachelor of Arts in Interior Design
International Academy of Design and Technology - Troy, MI
April 2005 to August 2009 Skills
• Medical Billing-Experience in Epic system
• Accounts Receivable
• Interior Design
• AutoCAD
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