Administrative Assistant Customer Service

PROFESSIONAL SUMMARY

SKILL HIGHLIGHTS

WORK EXPERIENCE

ANDREA L. ELLIS

**** **** **, ******, ** 75249 H: 214-***-**** *****.******@*****.*** Results-driven Support Services Rep with proven ability to establish rapport with clients. Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Dedicated and focused SSR who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility.

Meticulous attention to detail

Results-oriented

Energetic work attitude

Invoice processing

Active listening skills

Sharp problem solver

Complaint handling and

resolution

Self-motivated

09/2015 Administrative Assistant

Allen Delivery Service Desoto, TX

Designed electronic file systems and maintained electronic and paper files Made copies, sent faxes and handled all incoming and outgoing correspondence

Worked under strict deadlines and responded to service requests and emergency call-outs

Promptly responded to general inquiries from clients via mail and e-mail Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate

Computed accurate sales prices for purchase transactions. Processed weekly payroll for employees

04/2008 to 05/2015 Support Service Representative

TMG Servicing Fireman's Fund Insurance Dallas, TX Processed new business, renewals, cancellations, state and federal filings per written guidelines

Ordered reports for all lines of business (MVR's and property rates). Process loss runs/property requests for commercial lines of business Organized information using spreadsheets, database and word processing applications

02/2007 to 04/2008 Support Service Rep

Fireman's Fund Insurance Company Dallas, TX

Processed new business, renewals, cancellations, state and federal filings per written guidelines

Ordered reports for all lines of business (MVR's and property rates) Process loss runs/property requests for commercial lines of business Organized information using spreadsheets, database and word processing applications

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