Continuous Improvement Manual Test

Lennox J. Cox

Lake Worth, FL ***.********@*****.*** 352-***-****

SUMMARY

Experienced QA Analyst with over five years of expertise in designing and executing manual test plans, converting business requirements into actionable test cases, and collaborating closely with software developers to ensure robust product functionality. Proficient in defect tracking, Agile methodologies, and continuous improvement practices, with strong communication and problem-solving skills.

TECHNICAL SKILLS

Project Tracking Software Tools: JIRA, Agile, Microsoft Azure DevOps. Languages: SQL, Java.

Databases: Oracle, MySQL, Confluence, Postman, BrowserStack. Testing Tools: Azure DevOps, Selenium, Spiratest, Axe Devtools, Chrome Dev Tools. Office Tools: Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook, OneNote), Zoom, Slack. Frameworks: Selenium, Jira Test Manager.

SKILLS

Proficient in designing and executing manual test plans and test scenarios for software components and builds.

Strong collaboration skills with developers to develop test specifications and build rigorous test cases.

Experienced in defect/bug tracking, reproduction procedures, and validations.

Ensured accurate translation of business needs into technical specifications for ETL process

Basic knowledge of automation tools and scripting to streamline repetitive testing tasks.

Committed to continuous improvement through evaluating new test cases to enhance coverage.

Strong understanding of Agile principles and participation in Agile Scrum meetings.

Experienced in creating and executing test cases and plans for web, mobile, and API applications.

Utilized Google Analytics API to extract and analyze website data, enabling data-driven decision-making and performance optimization.

Skilled in testing compliance with Section 508 and WCAG 2.0 guidelines.

Bilingual proficiency in English and Spanish, with excellent written and verbal communication skills. EXPERIENCE

Quality Assurance Tester

Freelancer- Qa Tester (Retailer Credit card) 4/2024 – Present

• executed manual test plans, navigating the entire credit card application process to identify issues and areas for enhancement.

• Document and report test results, providing clear and actionable feedback to stakeholders.

• Conduct usability testing to enhance user experience and identify potential bottlenecks. Quality Assurance Analyst

Spirit Airlines Miramar, FL (Impacted by layoffs) 01/2022 – 11/2023

• Supported the execution of various tests throughout the Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC).

• Collaborated with cross-functional teams for data requirements and project objectives.

• Identified and reported bugs on Azure DevOps, enhancing defect resolution and product quality.

• Update body with “POST” API calls to analyze response in XML structure.

• Support web, mobile, and kiosk deployments.

• Credit Card bookings search in SkySpeed, clear, and document for the daily reports.

• Reported cache logs and errors of synchronization during UAT testing on Kiosk, resolving critical sync issues ahead of deadlines.

• Conducted IVR testing for pilot and crew member time-off requests, ensuring seamless integration and functionality within the automated system, improving user experience and operational efficiency.

• Managed time-sensitive projects efficiently, ensuring quality checks within strict deadlines.

• Conducted comprehensive web testing to ensure compliance with Section 508 and WCAG 2.0 guidelines.

• Participated in Agile Scrum meetings and daily standups, reporting testing progress and findings, facilitating improved team communication and faster issue resolution.

• Developed and executed comprehensive test scripts, cases, and plans for business applications.

• Implemented test cases for various applications, including API testing and post-deployment validation.

• Conducted ad hoc testing to identify unexpected issues and ensure comprehensive coverage of application functionality.

Manual QA Tester

L&G Parts Supply, Corp Boca Raton, FL 01/2012– 12/2021

• Designed and executed test cases for the company's internal applications, ensuring high-quality releases.

• Identified and documented application defects, performing thorough manual testing.

• Led the transition from hard copy to digital records, improving data accessibility and business agility.

• Implemented inventory restructuring and financial analysis strategies, resulting in significant revenue increases and reduced financial leakages.

• Collaborated with the development team to resolve bugs and ensure accurate bug tracking and closure. EDUCATION

Bachelor’s Degree

Florida Atlantic University • Boca Raton, FL

Associate’s Degree

Central Florida Community College • Ocala, FL

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