Customer Support Service
Resume:
PRFESSIONAL SUMMARY
Customer support team member with exceptional customer service skills.
Manage payments, updates EMR systems and registers and check in patients. Customer-oriented transportation team member with proven safety skills and impeccable driving history.
EXPERIENCE
11/2020-Present
Bulk Away
Bulk Delivery Driver
> Completed on-time deliveries by choosing best and most efficient routes.
> Operated vehicle safely in highly congested areas with no traffic violations.
> Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images and recorded each delivery using proper paperwork before leaving warehouse.
01/2020-10/2020
West Marketing
Customer Service Representative
> Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
> Developed community reputation through commitment to customer satisfaction and strong client relationships. Answered customer telephone calls promptly to avoid on-hold wait times.
> Provided primary customer support to internal and external customers.
> Recommended products to customers, thoroughly explaining details. 01/2019-01/2020
MCNA DENTAL
Patient Services Representative
> Entering data for patients into an electronic medical record.
> Contacting and verifying insurance benefits.
> Answering patient questions about billing and payments. 06/2014-08/2016 (Summers only)
NORTHEAST PEDIATRICS
Patient Services Representative
> Entering data for patients into an electronic medical record.
> Processing patient paperwork either over the phone or in person to collect information about medical history and past treatments.
> Scheduled patient appointments and follow-up appointments. REFERENCES
References are available upon request.
Shorone
A. Lewis
> Customer Support
Specialist
> Patient Services
Representative
> Delivery Driver
8514 Snakeweed Drive
Converse, TX 78109
***********@*****.***
EDUCATION
TEXAS A&.M UNIVERSITY -
KINGSVILLE
KINGSVILLE, TX
ASSOCIATE OF ARTS: SPORT AND
FITNESS MANAGEMENT
WAYLAND BAPTIST UNIVERSITY
PLAINVIEW, TX • EXPECTED
GRADUATION 12/2022
BACHELORS OF ARTS: BUSINESS
ADMINISTRATION
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