Customer Service Representative

MARISELA PORRAS

CUSTSOMER SERVICE

C: 951-***-****

E: ****************@*****.***

OBJECTIVE

Bilingual Customer service professional fluent in English and Spanish seeking a Remote or Hybrid Customer Service role.

SKILLS & ABILITIES

Strong written and verbal communication skills Bilingual, Fluent in Spanish

Exceptional customer service skills and phone etiquette Accurate data entry

Excellent organizational skills Positive and empathetic attitude

Ability to learn quickly and multitask Excellent time management skills

EXPERIENCE

11/2023 - Present Customer Service and Administrative Assistant

Miller Jones – Perris, CA

• Experienced with heavy call volume

• Highly experienced in dealing with grieving families, showing compassion and empathy.

Excellent in high stress situations and environments

01/2013 – 11/2023 Customer Service Representative

Quantum Foods - Remote

• Managed a high volume of calls, dealing with invoicing questions, complaints and general inquires.

• Light Account payable billing and reconciliation

03/2008 – 12/2012 Customer Service Representative

Diamond Valley Foods – Banning, CA

• Greet Clients and answered phones, voicemails, and emails, set new client appointments.

• Skilled at successfully troubleshooting customer inquiries.

• Managed orders and submitted invoices for processing

• Verified new client information and submitted to the sales team

01/2002 –04/2004 Dispatch and Office Assistant

Thor California - Moreno Valley, CA

• Schedule drivers, maintain communication, and solve any problems with route, delivery, or truck.

• Managed driver work schedule

• Provide monthly accident and violation reports to management

• Answer and route all incoming office calls

1997 – 2000 Office Administrator

Moreno Valley Unified School District - Moreno Valley, CA

• Handled heavy phone volume, taking messages, and answering questions

• Administrative duties including providing tardy slips, scheduling meetings, completing early release reports, assisting students, and filing documents.

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