High School Customer Service

Susan MFarrell

*** ********* **

Davenport FL ***97 518-***-****

*************@*****.***

Objective: To continue to learn and grow professionally. Education

High School Diploma /Colonie Central High School • Major Cosmetology/Child Care

Skills & Abilities

• Responsible fast learner always open to learn new skills.

• Able t o multitask.

• Work remotely

Maximus: Promoted to Sr Admin-Ops Support 8/17/2020-5/22/23

• Maintain updated knowledge of project and corporate policies and procedures.

• Perform other duties as may be assigned by management.

• Listen and grade calls of agents who take calls for the cal center for accuracy and accountability.

Maximus: Customer Service specialist I 03/07/2016 to 08/17/2020

• Call center answering phones NYSOH.

• Worked on the Navigator line.

• Selected to work on several special projects.

Walmart: Digital Personal Shopper

• The customers place their order through the Walmart app and Igo shopping for them and then they can either pick up or have delivered to their house

• Stock shelves at Walmart

Iwon the MVP award a top honor several times while at Maximus.