Customer Service Administrative Support

Cassidy Jones

270-***-**** **************@*****.*** Franklin, KY 42134

SUMMARY

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Office Management

Administrative Support

Technical Support

File Management

Greeting and Seating Clients

Office Administration

Multi-line telephone skills

Scheduling appointments

EXPERIENCE

Receptionist, Franklin Aluminum, October 2023-Current Franklin, Kentucky

Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary. Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Assisted with special projects assigned by management when required. Greeted visitors and provided them with assistance. Provided excellent customer service at all times while interacting with both internal and external customers.

Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Served visitors by greeting, welcoming and directing to appropriate personnel. Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.

Laborer/ Crew Member, Franklin Aluminum, November 2022-October 2023 Franklin, Kentucky

Performed regular checks of equipment for proper operation and safety compliance Coordinated with other workers onsite to ensure efficient completion of tasks. Transported materials from one site location to another using trucks. Cleaned job sites daily removing debris, dirt and hazardous materials safely. Measured distances accurately using tape measures. Utilized power tools such as saws, drills and sanders when necessary on projects. Inspected work areas for safety issues before beginning any task. Provided assistance to supervisors when needed completing additional duties as assigned. Met company and OSHA safety guidelines for work site operations to minimize worker risk. Understood how to operate and maintain job site equipment safely and for maximum productivity.

Loaded materials and tools into vehicles and unloaded upon arrival at jobsites. Learned and mastered skilled trade specialties under guidance of expert mentors.

EDUCATION AND TRAINING

Completion Certificate Osha Outreach Training, University of South Florida, Tampa FL November 2023

Completed 40 hours of online training to be Osha Certified at workplace Participated in and lead safety meetings for 30+ employees

High School Diploma

Franklin Simpson High School, Franklin, Kentucky May 2022

Contact this candidate