Scrum Master / Agile Coach

DAVID C. UPDIKE

Flower Mound, TX ***** 972-***-****

***********@*****.***

LinkedIn.com/in/daveupdike

SR. SCRUM MASTER

ENTERPRISE AGILE TRANSFORMATION COACH

IT LEADER A

A passionate, pragmatic, and experienced Enterprise Agile Transformation Coach and Sr. Scrum Master who helps unlock the potential of teams and the business agility of organizations using Lean/Agile principles and practices to reduce development friction and satisfy customers with the shortest possible lead times. David partners with executives, leaders, and teams to help them uncover their greatest challenges and opportunities. Through thought-provoking coaching, he helps them discover how best to move forward combining real change, innovation, insight, and continuous improvement. Additionally, he uses his many years in IT as a developer, Software Dev Manager as well as other positions to help transform environments, increase communication and decrease time to market. Has launched 3 SAFe Agile Release Trains at two different companies.

ACCOMPLISHMENTS

Scrum Master for AT&T, Broadlane, Rapp Collins Worldwide and Sabre Holdings

Trained and coached teams at 12 companies in Scrum, Kanban, SAFe, Scrum@Scale, Psychological Safety, Writing and Slicing User Stories and Epics, Relative Sizing, Swarming, Metrics, Monotasking and more.

Transformation Coach for SiriusXM’s helping Web, iOS and Android teams deliver enhancements to the SiriusXM players including on-shore, near-shore, and offshore. Decreased defects by 50%.

As a Software Dev Manager directed 19 globally distributed cross-functional direct reports, overseeing development and maintenance activities through all phases of development and delivery which enabled client growth from 1 to 27 global airline carriers and averaged 300,000 airline reservations per month in 2007 resulting in $110MM/month gross revenue.

SKILLS

Agile Coaching Training Development and Delivery Customer Satisfaction Communication Agile Leadership Agile Application Development Agile Project Management Scrum Kanban Conflict Resolution Objectives and Key Results (OKRs) AgilityHealth Jira Jira Align Rally DevOps Leadership Development Scaled Agile Framework (SAFe) Scrum@Scale Forecasting

CERTIFICATIONS

CSM SAFe 4.5 SPC, SM/ASM, PO/PM ICAgile Certified Coach (ICP-ACC) AgilityHealth Facilitator Scrum@Scale Practitioner

EDUCATION

Bachelor of Science (BS), Computer Science Oswego State University, Oswego, NY

PROFESSIONAL EXPERIENCE

Fidelity Investments, Westlake, TX 03/2016 – 03/2024

Enterprise Agile Coach

Senior member of 9 Agile Coaches in FFIO Agile Coaching Chapter. Coach to 20 teams, 2 Product Areas and 2 Domains while mentoring a junior Coach. Facilitated Agility Health assessments, retrospectives, and rollups.

Spearheaded the adoption of scaled processes and practices within the Business Unit. Coached all levels of SAFe and Scrum@Scale implementations.

Developed and delivered training in SAFe, Scrum@Scale, Scrum, Kanban, Psychological Safety, Jira, Jira Align, Story Writing.

Brought SAFe (2 ART’s) into the organization to aid complex development using scaled methods.

SiriusXM Streaming Services, Lawrenceville, NJ 10/2014 – 03/2016

Agile Coach and Trainer via MATRIX Resources

MATRIX Resources short-term contract

Developed a comprehensive organizational Agile Assessment framework to evaluate performance, identify bottlenecks, and drive continuous improvement.

Provided hands-on coaching to Leadership, Business, and Scrum Teams on Agile principles, practices, and ceremonies.

Established a cross-functional Transformation Team to guide Scrum Teams through changes and ensure successful adoption.

Deceased defects by 50% over the course of the engagement.

David C. Updike 972-***-**** Page 2

Twilio, San Fransisco, CA 10/2014 – 03/2016

Agile Coach and Trainer

MATRIX Resources short-term contract

Trained over 100 development teams in San Francisco and Mountain View locations.

Held Topic Training sessions, brown bags, and spot coaching to improve team performance.

Assisted in consultancy starting a Professional Services practice in San Francisco including follow-on engagements with Twilio.

Triumph Aerostructures, Arlington, TX 10/2014 – 03/2016

Agile Coach and Trainer

MATRIX Resources short-term contract

Trained/coached a global manufacturer of commercial, military and business jet aircraft.

Enabled placement of contractors totaling $500K in revenue.

Rent-A-Center, Plano, TX 04/2014 – 10/2014

Sr. Agile Coach

RCG Global short-term contract

Agile Coach to one of the largest rent-to-own businesses in development of a multi-million-dollar POS application across the entire enterprise of over 4000 stores including global locations.

Corrected a SAFe (Scaled Agile Framework) implementation to run the POS upgrade program to 4000+ retail stores.

Coached teams and the organization on the use of Agile, Scrum and SAFe scaled processes and practices.

Worked with AgileCraft (Lighthouse partner) to improve the tool. Tool is now known as Jira Align.

Developed training courses and gave Agile/Scrum/Kanban/Lean/XP training.

AT&T, Plano, TX 08/2013 – 04/2014

Senior eCommerce Agile/Kanban Project Manager and Scrum Master

Kforce short-term contract

Scrum Master & Kanban Lead of 2 teams as part of a multi-million-dollar next generation B2B Digital initiative.

Facilitated and coached Mobile Device Teams developing iOS and Android Native apps.

Developed a Learn-Shop-Buy flow for a new Business platform using HTML5/CSS3.

Used a Kanban-Scrum hybrid to Plan and deliver User Stories

Developed training courses and gave Agile/Scrum/Kanban/Lean/XP training.

ADDITIONAL EXPERIENCE

Architecting Innovation, Dallas, TX Vice President of Agile Transformations 2012 - 2013

American Airlines (Improving Enterprises contract), Ft. Worth, TX Agile Coach 2012 - 2012

Rapp Collins Worldwide, Irving, TX Interactive Solutions Manager (Scrum Master) 2011 - 2012

American Airlines (TEKsystems contract), Ft. Worth, TX Agile Coach 2010 - 2011

Broadlane (Insource contract), Dallas, TX Scrum Master and Agile Coach 2010 - 2010

Southwest Airlines (Via Run contract), Dallas, TX Agile Coach and Trainer 2009 - 2010

Dell Computers (Valtech contract), Round Rock, TX Agile Coach and Trainer 2008 - 2008

Handango.com (Valtech contract), Irving, TX Agile Coach and Trainer 2008 - 2008

Sabre Holdings, Southlake, TX Software Development Manager 2005 - 2008

Sabre Holdings, Southlake, TX Java Tech Lead 2000 - 2005 2000 - 2008

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