Social Media Customer Service

WORK EXPERIENCE

**/**/**** – **/**/**** Kampala, Uganda

Norah Nakku

Boutique supervisor Kisakyamukama Retail shop

Date of birth: 08/08/1997 1. Responsible for the smooth operations of the boutique.

2. Get customer feedback on the brands and designs needed so

Nationality: Ugandan that I inform the director for the wanted brands to be stocked.

Gender: Female 3. Responsible to oversee business activities such as balancing the

budgets, inventory.

4. Work with the shop assistants to provide good customer service.

5. Work with the graphic design to make social media posts for

CONTACT advertising the boutique.

6. Ensure that there is proper organization and display to attract

+256*********, customers in the boutique.

+256*********

00000 Kampala, Uganda

15/04/2020 – 11/10/2020 Kampala, Uganda

(Work)

Internship Amani Initiative

***********@*****.***

1. Coordinate the hands on skilling training programs for teenage

(+256) 076******* mothers and school drop outs.

2. Participated in the community outreaches

3. Counselling of teenage mothers on the available opportunities.

4. Working with other stakeholders like schools, NGOs to look for

scholarships for the young mothers to continue with their

studies

5. Worked as a research assistant to collect data for monitoring and

evaluation of the project.

EDUCATION AND TRAINING

18/08/2017 – 16/01/2021 Kampala, Uganda

Bachelor of Arts in Social Sciences Makerere University

Website https://www.mak.ac.ug/

LANGUAGE SKILLS

MOTHER TONGUE(S): Luganda

Other language(s):

English

Listening C2 Spoken production C2

Reading C2 Spoken interaction C2

Writing C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2:

Proficient user

DIGITAL SKILLS

Good listener and communicator Google drive Microsoft Office

package: Microsoft Word, Excel, PowerPoint, Access INTERNET AND

SOCIAL MEDIA Video Conferencing (Zoom, Teams, Skype, Webex) -

Advanced team work

ADDITIONAL INFORMATION

Recommendations

Mrs. Ochatre Moureen Internship Supervisor

Amani Initiatives Director

Phone +256-*********

Grace Nanteza Manager

Director; Kisakyamukama Boutique

Email **********@*****.*** Phone +256-*********

Contact this candidate