Care Coordinator Clinical Data
Resume:
FELECIA D. VAUGHAN
**********@*****.***
EXPERIENCE:
St. John’s Episcopal Hospital New York, New York
January 2021- Present
Manage Care Coordinator/Wound Care
Prepare, document and route cases in appropriate system for clinical review.
Upon collection of clinical and non-clinical information I can authorize services based upon scripts assigned by Doctors.
Performs review of services request for completeness of information, collection and transfer of clinical data and acquisitions of structured clinical data from physicians/members via incoming calls or correspondences based in scripts.
Provide operational support to high call volumes health insurance institutions.
Skillfully develop departmental goals, objectives, and standards of performance, policies and procedures.
Upon completion of inquires initiate call back /correspondence to Physicians/members to coordinate/clarify case completion of AUTHs.
Knowledge of EMR SYSTEMS Athena, Meditech,, and insurance web portal access with multiple insurance agencies.
Provide adequate ICD-10 and CPT codes for AUTH’s for PT services with billing.
Proud Moments New York, New York
November 2020- Present
Behavior Therapist
Collect behavior and skill acquisitions data during sessions.
\Work collaboratively with a BCBA to implement basic principles and teaching procedures for ABA therapy.
Complete thorough session notes.
Provide in-home, and community based ABA therapy.
Be goal-oriented and maintain professionalism in all aspects of work with Autistic children.
Be responsive to the needs and request of clients, their families and supervisors
St John’s Episcopal Hospital
New York, New York
Community Support Coordinator January 2020 – Dec2020
Maintain case history records and prepare reports.
Prepare data for presentation to NYC DOH
Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs
Assist Front Desk with patient check in via Athena and Meditech
Schedule Patient appointments
Assist patients with Managed Care calls to change PCP
Prepare Telehealth Appointments for Pediatric Patients in Athena
Assist patients with technical difficulties using Telehealth platform
Update DOH Immunization Registry and pull records
Assist patients with Transportation needs
Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty.
S:US (Services for the Under Served) New York, New York
Community Coordinator September 2019 – January 2020
Responsible for the development, coordination and management of programs
Consulted and collaborate with community members/group and conduct community consultation/engagement and maintain partnerships
Collaborated with various Managed Care Representatives to connect clients to Healthcare Services.
Developed and implement strategies in working within a diverse rural region
Ensured that service standards and quality measures of the agency/community/client needs, and demands are established, implemented and monitored.
Created and maintain all required files statistics and prepare related reports
Advised internal/external customers on program issues
Developed and maintain an effective relationship that is sensitive to individual differences and diverse population
UPS Flushing, New York
Loader March 2019 – September 2019
Sealed Products
Used hand tools
Assembled cartons
Followed shipping protocol
Agape Food Rescue Brooklyn, New York
Community Liaison June 2018 – Present
Creating positive rapport with Food Rescue Partners
Ensuring food safety and quality guidelines are being met
Problem solving for staff, volunteers, and clients in food rescue
Collecting prepared, perishable and other rescued foods from retail stores, farms, and wholesale partners
Informing supervisor of any problems or issues in a friendly manner
Completing and submit weekly reports in timely manner
Delivering food to non-profit beneficiaries
PSA 2 Police Precinct Brooklyn, New York
Volunteer Chaplin January 2018 – Present
Facilitating the development of spiritual needs
Providing direct spiritual care for families
Marinating records of spiritual care services utilized by the police department
Providing consultation, education and support to groups on spiritual care
Providing referrals to local clergy or mental health professionals
Helping individuals or families find a sense of hope, meaning, or purpose
Pay O Matic Check Cashing Ridgewood, New York
Teller September 2016 – June 2018
Balanced currency, coin and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Examined checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents
Executed sales or other financial transactions
Responded to customer problems or complaints
Collected deposits, payments or fees
NYC Citizen Task Force New York, New York
November 12 – Present
Securitas Security Services USA, INC Atlanta, Georgia
Security Senior Lead/Management February 2012 – May 2016
Protected property, assets, people, and company policies.
Maintained highly visible presence, deter illegal and inappropriate actions.
Observed thorough walk patrols, note dictation, system alarms, and video cameras.
Managed all security scheduling and payroll.
Maintained performance of security officers and security supervisors.
Ordered security related supplies and equipment as needed.
Trained subordinate security professionals or other organization members in security on rules and procedures.
EDUCATION:
Grand Canyon University- (in Progress Graduation 2022) BA Behavior Science
CERTIFICATIONS:
Junior ROTC Honors, Security and Fire Guard Certification, New York State Chaplin Tax Force (NYSCTF) Certification, CPR, Narcan, Registered Behavior Therapist
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