Customer Service Representative

Ashley Campbell Alpharetta, GA

Ashley ***********@*****.***

Tam a Customer Service Representative that provides exceptional service to all customers. 1 find solutions to customer's needs through active listening and creative problem solving. I pride myself on being consistent in my work and try to constantly go above and beyond in order to assist customers, and make sure the customer is taken care of and has confidence in the services that are provided. I thrive in a fast pace, and challenging work environment. I am resilient and adaptable to change, and I am a hard worker. I fully understand that amazing customer service drives customer loyalty, and I build lasting relationships with customers to ensure that they are happy with my company's services.

Work Experience

Customer Service

Century Law Firm Jacksonville, FL

August 2021-May 2024

Provided exceptional service to all customers.

Sent email correspondence to customers

Answered customers questions about products and services

Ensured that customer service metrics were met.

Customer Service Supervisor

Club Demonstration Services-Westbury NY

July 2014-July 2021

Supervised the daily operations for the customer service department

Managed a team of customer service representatives and ensured that they complied with company guidelines.

Ensured that representatives were informed on any company changes. Collected data and prepared reports on customer service scores

Prepared monthly reports summarizing the assigned customer service team's sales performance

Helped the team prepare workstations for their daily shifts.

Wrote a weekly employee schedule.

Worked with vendors to ensure that displays were set, and products were in-stock.

Ensured that customer service metrics were met.

Customer Service Associate

The Home Depot-Garden City, NY

June 2008-July 2014

Processed customers online orders to ensure that they were pulled in a timely manner. Sent email correspondence to customers when their orders were ready for pickup.

Assisted customers with purchases and returns.

Ashley Campbell Alpharetta, GA

Ashley ***********@*****.***

Answered customers questions about products and services.

Provided exceptional service to all customers.

Met customer survey goal daily.

Communicated with colleagues about customer's orders when necessary

Education Uniondale High School High School Diploma

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