Customer Service Representative

kH KESHONTAE HUERY

Katy, TX *****

Pee C MeN Or Reo UE-7K)

SUMMARY

Hardworking and reliable employee with extensive background operating cash registers, stocking

merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works

well within team settings.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and

exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new

skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to

giving every customer a positive and memorable experience.

SKILLS

+ Payment Collection + Payment Processing

. Cash Register Operations . Customer Assistance

+ Customer Service + Hazard communication standards

+ ID Verification + Communication

+ Cash Handling

EXPERIENCE

Cashier / Urban Air Trampoline and Adventure Park - Sunnyside, TX 08/2022 - 02/2023

+ Balanced daily transactions on a computerized point-of-sale system

* Conducted price checks for special orders or discounts as requested by customers.

+ Operated cash register efficiently and accurately, processed payments by cash, check, credit card,

gift card or automatic debit.

/ Foodarama Markets - Mission, TEXAS 03/2020 - 11/2020

+ Balanced daily transactions on a computerized point-of-sale system.

+ Resolved customer complaints professionally in accordance with company policy.

+ Organized promotional displays or arrange merchandise on counters or tables to promote sales.

+ Issued receipts, refunds, credits or change due

Customer Service Representative / Call Center Services Inc. - Katy, TX 01/2019 - 06/2020

+ Provided exceptional customer service to ensure customer satisfaction.

+ Provided excellent customer service to resolve customer complaints in a timely manner.

+ Developed positive relationships with customers through friendly interactions.

+ Resolved customer complaints promptly and

+ Answered customer inquiries via phone, email, and chat

+ Maintained detailed records of customer interactions, transactions and comments for future

reference.

+ Performed administrative tasks such as filing paperwork, updating databases and generating

reports.

+ Remained calm and professional in stressful circumstances and effectively diffused tense

situations

EDUCATION AND TRAINING

High School Diploma 06/2020

Kipp Sunnyside High School - Houston, TX

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