Customer Service Call Center

James vargas iii

**** ****** ** ****** **,***** Cell: 951-***-**** *************@*****.***

Summary

I have been through fields in the Sales/Customer Service Industries. I have everything from collections for tax, and credit card debt. I also have done bankruptcy, and car warranty renewals. I have also done Customer Service Professional for AT&T handling the business end user care which leave me responsible for big corporate accounts, and have done AT&T U-VERSE home cable/internet bundles. I have been a Customer Service Manager with a track record of developing a quality call center workforce. I have experience with boom lift, scissor lifts, sit down fork lifts, and electric pallet jacks.

Highlights

●High Customer Service standards.

●Service solutions expert.

●Call center management experience.

●Conflict resolution proficiency.

●Devoted to data integrity.

●Strong problem solving ability.

●Knowledge and experience with machines

Experience

May 2007 – December 2009

Position title – Driver

Wolfees donuts

●Drive orders to all vendors

●Loading and unloading

December 2009 – may 2013

Alorica- north Sioux City, SD

Position title – team lead

●Collected customer feedback and made process changes.

●Addressed Customer Service inquiries in a timely and accurate fashion.

●Developed effective relationships with all call center departments through clear communications.

●Worked every aspect of this company from collection to sales to Customer Service.

●Managed a bay of 14 employees

●

March 2015 – April 2019

Shamrock lifts

Position title – driver/ detailer

●Cleaning equipment

●Driving and testing boom lift, forklift, and scissor lifts

●Loading equipment onto truck

September 2021- September 2022

Kimco staffing / iherb

Position title – warehouse worker

Running induction / pick modules

●Communication between departments

●Exceeding expectations in all positions

●In depth knowledge of all positions

Iherb

September 2022 - current

Position title – warehouse worker

●Communication skills

●Trained for lead / lead support

●Safety committee

●Currently I have been running pick modules as lead support with success with multiple Recommendations from both lead and supervisor.

2022- current

Uber driver

Education

High School Diploma: 2007

Ortega High School – Lake Elsinore, Ca

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