Customer Service Shift Manager

Fredrica Ward

Phone: 863-***-****: **.******@*****.***

I have a heart filled of passion, I love to help the elderly and kids too! I take great pride in my job and the aspect of doing it.

Abilities

I work good with kids and the elderly. I am very sociable and willing to learn whatever it takes to get the job done... My job is my passion!

Powerpoint Intermediate/1 year. Microsoft

Employment History

Vitas Hospice

CNA

Orlando Health

Psych Behavior health.

1.15 minute safety check

2.Blood Pressure.

3.Drawing blood

4.Taking off and putting on restraints

5. Answering phone calls and making appointments

Helping with daily ADL.

2014-2018

1.Hospice Care

2.Facility care

3.Building bonds with patients, residents, clients as well as family members. 4.Medication reminder

5. Personal care/Alzheimers/HIV

6.Making patients comfortable until the end of their life. Self Employed

CNA

2011-2014

Independent Contractor

1.Vital Signs

2.Daily Baths

3.Assist with daily chores

4.Take client on outings.. Doctor appointments... etc Skills Trainer

06/2010 -2011

Florida Mentor Tampa, FL

1. Feeding

2. Dress

3. Shower

4. Transportation

5. Cleaning

6. Cooking

7. Give Meds

Teacher

02/2008 - 06/2010

AFI Alliance of Independence Lakeland, FL

1. Teach students to be more independent out in the world alone. Manager

12/2006 - 11/2008

Checkers drive rest. Lakeland, FL

Shift Manager, Open and closing store ETC..

Bakery Worker, Conveyor Line

02/2002 - 11/2006 Publix warehouse lakeland, FL

1. Packing

2. Lifting

3. Tapping

4. Shipping

5. Receiving

6. Loading

Customer Service

05/1999 - 01/2002 May's Beauty Supply Lakeland, FL Cashier/ Inventory Stock

Customer Service

Housekeeper

11/1998 - 02/1999 Lakeland Reg/Adecco LakeLand, FL Customer Service

10/1997 - 04/1998 The Rave Lakeland, FL

Shift Manager

Bank Deposits

Inventory

Education History

Completion Date Issuing Institution Qualification Course of Study 2008 Jefferson High School Diploma General High School Curriculum Certifications

Certification Title Issuing Organization Completion Date CPR APD 04/2019

HIV/ Zero Tolerance APD 04/2018

References Available Upon Request

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