Pharmacy Technician Customer Service

January **** to May ****

February **** to October 2023

Aray Siguenza

Independence,MO

816-***-**** • ************@*******.***

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Work History

Lincare/Med4Home Pharmacy Call Center

Pharmacy Technician/Clerk

Reviews and enters prescription and/or medical documentation to fulfill dispensing RXs and Billing RXs for pharmacy and Insurance Generates accurate prescriptions to be faxed to providers for approval Responsible for accurate entry of prescriptions into the pharmacy system Communicates with providers the required documentation needed to complete an order an obtain RX renewal

Verifies and confirms Medicare Part B benefits and supplemental insurance coverage as needed with Physician office and insurance companies Obtains pre-certifications and written insurance verifications as need Communicates with customers via inbound and outbound manual and/or automated calls

Enters customer orders and information in computerized system Verifies and updates demographic information such as address and telephone number as well as document information

Mails required paperwork to and gathers and submits paperwork for new and reactivated customers

Enters and files customer documents such as billing forms as required into the EMR

Responsible for working the Pharmacy CDR queue

Troubleshoot issues with customers account such as tracking packages and prescription questions

Drugplace Pharmacy of TN/Nashville, TN

Pharmacy Technician

May 2010

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Stocked, labeled, and inventoried medication to keep accurate records. Collected co-payments or full payments from customers. Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Counted, measured, and compounded medications following standard procedures.

Resolved third-party billing, computer system and customer service issues. Set up and modified patient profiles to include current medications and insurance details.

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Education

Riverdale High School - Murfreesboro, TN, US

High School Diploma

Skills

Translator and Interpreter-English/spanish

Prescription Refill Fulfillment

Mathematical Aptitude

Resolving Complaints

Organization and Prioritization

Serve Customers

Receiving Incoming Supplies

Patient Confidentiality

Customer Consulting

Active Listening

Order Processing

Problem-Solving Ability

Any Microsoft Program

Reading Comprehension

Managing Multiple Tasks

Languages

Spanish - Fluent

Contact this candidate