Customer Service United States
Resume:
Dedicated and dependable relationship-builder with excellent
organizational strengths and superior work ethic. Excels at providing top rate customer service and gaining customer loyalty. Possesses exceptional interpersonal skills and consultative techniques used to asses individual needs that cultivates positive relationships for both returning and new customers.
PROFESSIONAL SUMMARY
T-Mobile - Mobile Expert
Lancaster, United States • 09/2022 - 12/2023
RV One Superstores - Parts Specialist
Concord, United States • 11/2021 - 05/2022
Camping world - Product Specialist
Concord, United States • 10/2011 - 04/2020
WORK HISTORY
Energetically engage customers, follow through with proven solutions.
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Treat every interaction with a personal touch that lets my customers know that both I and my company care for them and that we will always take care of them, no matter the situation.
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Recommended complementary purchases to customers,
increasing revenue.
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Built customer loyalty and retention by delivering excellent shopping experiences.
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• Assist customers with finding parts and accessories they need. Maintain a clean work environment, stock levels, and keep storefront clean.
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Organize and maintain warehouse, keep aisles clean and safe, use forklift to lift heavy items and move things around.
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Identified early product failure trends and communicated information to customers to help select more suitable parts.
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Assist customers in finding the correct replacement parts and accessories for their needs.
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Order and stock items as necessary, and receiving and organizing them when they arrive.
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Maintain a good relationship with customers to keep them coming back, and answer questions about product to give the customer a better understanding of what they actually need.
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• Drive sales with extras and add-ons.
Work Permit: Authorized to work in the US for any employer
PERSONAL INFORMATION
SKILLS
• Customer Service
• Sales
• Microsoft Word
• Microsoft Office
• Excel
• Soldering
• Cellphone repair
• Computer repair
• Computer hardware
• Pricing
• Software Troubleshooting
• Forklift (6 years)
Rowan-Cabarrus Community College
Salisbury, NC
GED: High school or equivalent
EDUCATION
BILLY PARKES E: *******************@*****.***
A: Lancaster, CA 93536
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