Data Entry Customer Service

Jan Goldstein

**** ****** ** #**

Santa Clara CA 95051

Cell - 650-***-****

**************@*****.***

Work Experience:

THE ROYAL JORDANIAN Airlines

Station Manager

October 1998 - February 2008

• Managed 65 employees

• Trained new employees for load control for A320-200

• Supervised all daily operations such as handling agreements, scheduling and coordinating with other carriers

• Served as load master for A310-304, A340-200, DSH-8-300, F50 (load control familiarization)

• Handled cargo, performed extensive customer service, managed ramp resources and completed all necessary documents

JUST NATURAL Distribution

Office Manager/Accountant

April 2008– July 2018

• Payables & Receivables

• Daily operations such as deposits, Data entry, Statements, cutting checks, creating orders, Creating reports (sales, credits, items, et)

• Daily Inventory and warehouse management

• Customer/ vender relations

• Handling and managing interior/exterior operations Collabera@Facebook

Content review Agent

Aug 2018 _ Apr 2020

• Review user generated content in a client review tool and classify according to policy

• Provide insights and trends on content reviewed

• Provide feedback and suggestions on review process and workflows

• Provide suggestions for product innovation and general data entry tasks

• Checking all data for suspicious activities or abusive contents and apply it to the decision tree for further actions

Accenture

Platform safety specialist

May 2020– DEC 2023

• Perform investigations to catch fraudsters, enforce our product policies, detect spam patterns, and identify product vulnerabilities.

• Collaborate with cross functional teams such as Engineering, Legal and other internal teams to write effective query rules, update policies, fix product loopholes and provide a better user experience.

• Enhance our operational workflows via process improvements and identify opportunities for automation.

IHSS

Provider

Dec 2023 – Present

In-Home Supportive Services (IHSS)

provide people who are blind, disabled, or 65 years old or older with personal assistance and in-home services so they can safely stay in their homes or continue working. Services range from assistance with household chores to personal care and paramedical services.

Education & Certification:

• Bachelor’s Degree in Business Administration/Marketing (Management) - June 1998 Applied Science University - Amman, Jordan

• Customer Care Certification – May, 2005

Royal Jordanian Airlines. Amman, Jordan

• Ground Handling Charges Certification – January, 2005 Royal Jordanian Airlines. Amman, Jordan

• Supervisory Skill Development Certification – January, 2004 Royal Jordanian Airlines. Amman, Jordan

• Customer Service Excellence Certification – April, 2003 Royal Jordanian Airlines. Amman, Jordan

• Load Control Familiarization Certification – November, 2003 Royal Jordanian Airlines. Amman, Jordan

• Dangerous Goods Regulation Course – April – May, 2001 Royal Jordanian Airlines. Amman, Jordan

• Ramp Resource Management Certification – October – November, 2001 Royal Jordanian Airlines. Amman, Jordan

• Microsoft words & excel

• Quick books

• Customer Service

• Management skills

Languages:

• English

• Arabic

References:

Tania Sy

Lighting Layout Smarts

CEO

Cell 650-***-****

Amado Sy

DSC, INC

Assistant Project Manager

Cell 650-***-****

Maxwell Sutton

Team Lead At Accenture

Cell 707-***-****

Tanaz Anvari

Team Lead At Accenture

Cell 408-***-****

Contact this candidate