Customer Service Front Office
Resume:
Lauren Nurnberg
Collinsville, TX 76233
*********@*****.***
Overview:
• Business Office Manager • Customer Service
• Payroll/Time Sheets • Communication Skills
• Office Supply Inventory
• Data Entry
• Works well with a Team or as an
Individual
• Collections
• Computer Literacy
• Time Management Skills
• Multitasking
• Insurance Verifications
• Insurance Authorizations
• Customer Service Team Lead
• Organization Skills
Computer Skills:
• EMR Software, Athena, Availity, ClaimShuttle, Leading Reach, Zipwhip, Raintree, Ultipro Web, Office Depot, Ashlink, Tricare, Chase Business, Teams, Tyler Technologies, STW, Eye on Water, & Optum.
• Efficient in Windows: Microsoft Word, Excel, Outlook
• Proficient in 10Key and type 57wpm
Professional Experience:
Village Health Partners
Clinical and Front Office Trainer/Front Office
July 2023 to Current
• Face of the Patient experience
• Consistently receive perfect audits on intake and checkout
• Responsible for daily collections of $3500 plus
• Consistently meet 100% of our collection goals
• Coordinate and Train Medical Assistants and Front Office Employees on EMR Software for all Locations
• Assist with development and creation of Service Models, Workflows and Tip Sheets
• Perform post training assessments to determine knowledge retention and consult Leaders on areas of focus for Employees who need additional training support
• Weekly orientation classes welcoming new VHP Employees
• Promotion of VHP Core Values through CARES
Mustang Special Utility District
Customer Service Representative/Team Lead
February 2022 to June 2023
• Processed payments in excess of $250,000 per day.
• Promoted to Customer Service Team Lead after 7 months of employment.
• Daily correspondence with Builders & Construction companies regarding meter & hydrant sets. Verify coordinates of placement, monitoring water usage and tampering issues.
• As a Team Lead Mustang saw and improved customer service representative retention rate.
• Handled escalated phone calls & walk ins from all departments.
• Interviewed, lead my team and trained customer service representatives.
• Processed NSF’s, technician work orders, & disconnections of service due to non-payment. Owner/Operator
Tumblers by Lauren
Jan 2020-Current
• Helped to manage my Company to make a profit our first year in business
• Marketed to grow my social media followers to over 2,000+ regular Customers
• The Company did 54,000 in sales my first year
• Manufacture custom tumblers for customers
• Manage finances and inventory
• Innovated product lines to also offer Custom Coasters, Pens and Decals
• Proficient in Silhouette Studios
Business Office Manager
Therapy Partners of North Texas – Coppell, TX
November 2007 – July 2021
• Conversion rate of 98% of new patient referrals.
• Responsible for all of the clinic’s Pre-authorizations and authorizations. Bonuses for no authorizations missed.
• Helped location transition to new operating system. Trained Front Office Receptionists, Therapists and Technicians
• Facilitate front office training for 12 DFW locations employees.
• Management of 15 employee timesheets and utilizing UltiPro payroll to process.
• Create and maintaining physical therapist’s schedules to maximize availability to average. 15-20 patients daily.
• Daily balance collections of $2,000+ per day
• Administrative work for entire clinic and personal assistant to the Director/Owner
• Explaining to patients about their insurance coverages.
• Daily correspondence with Doctor’s offices to acquire supporting medical documentation for patients.
• Proficient at verifying benefits for complex insurances requiring multiple levels of authorization.
• Maintaining Medicare compliance with corporate audits
• Hire, Train and write performance reviews for front office employees.
• TrainingHQ - Blood borne Pathogens, HIPPA, Medicare Compliance
Contact this candidate