Case Manager Lead

Emma Lefebvre

Saint Paul, MN 320-***-**** **************@*****.***

Education

University of St. Thomas January 2020

• Bachelor of Arts in Psychology

• Minor in Spanish Studies

• GPA: 3.71, magna cum laude

• Dean's List every semester

University of Edinburgh Spring 2018

• Semester exchange

University of Havana J-term 2020

• J-term exchange for Spanish immersion

Work History

Minnesota Brain Injury Alliance

Case Manager and Case Manager Lead / Roseville, MN August 2020- Present

•Assess and collect data on clients!"physical and mental well-being to develop tailored care plans

•Develop relationships with clients, families, human services/ social work agencies, community organizations, law enforcement, and direct care professionals while maintaining confidentiality

•Listen to clients!"concerns and provide counseling or intervention to address any crisis that occurs

•Maintain accurate data reporting of clients!"progress including charting referrals, home visits, and other notable interactions

•Promoted to Case Manager Lead in January 2022

•Provide training to new case managers and support them with feedback and regular coaching Residential Transitions Inc.

ILS Worker / St. Paul, MN May 2019-August 2020

• Supported clients with broad ranges of mental illnesses and disabilities and ensured quality service delivery

• Developed strategies for goal commitment and coordinated activities for clients to practice independent living skills

• Provided mental health support and advocacy

• Documented client progress and resolved conflicts St. Paul Public Library

Tutor / St. Paul, MN October 2018- June 2019

• Completed training and development sessions to maximize effectiveness as a tutor

• Tutored children and adults (most often ESL students) in math, reading, science, social studies, and English

• Mentored students and helped them develop effective studying strategies Monticello Community Center and Foley Municipal Pool Lifeguard / Monticello, MN March 2016- August 2018 Lifeguard and Lifeguard Supervisor / Foley, MN June 2014- August 2016

• Ensured compliance of pool policies and procedures, offered suggestions to staff to maximize safety awareness

• Monitored the safety of all guests in and around the swimming pool by enforcing pool rules

• Provided excellent customer service and demonstrated self-motivation in managing multiple duties Personal Skills

• Strong verbal and written communication skills • Strong critical thinking

• Problem solving • Conflict resolution and interpersonal skills

• Leadership and Coordination • Knowledge of community and social services

• Organizational and analytical skills •Ability to work independently and as a team

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