Technical Support Criminal Justice
Resume:
Kinza Nafise
Brooklyn, NY *****
******.******@*****.***
SUMMARY
EDUCATION
A passionate cybersecurity professional with over 6 years of hands-on experience in the IT field and a diverse background in technical roles. Known for providing top-notch technical support, incident response, and security analysis. Skilled in monitoring and mitigating cybersecurity risks, implementing effective security controls, and ensuring compliance with industry standards. Recognized for leveraging technical expertise and analytical skills to protect organizational assets and enhance cybersecurity posture. I am eager to contribute to a dynamic team and make a positive impact in the field of cybersecurity.
CUNY John Jay College of Criminal Justice
B.S in Criminal Justice Management
CUNY City College of New York
M.S in Cybersecurity
PROFESSIONAL
EXPERIENCE
Sep 2022-
Dec 2023
Security Engineer, Citi
• Conducted ongoing monitoring and analysis of security systems, networks, and applications to detect and respond to potential security threats and incidents.
• Utilized security information and event management (SIEM) tools to correlate and analyze security event data, identifying patterns, anomalies, and indicators of compromise.
• Investigated security incidents, conducting thorough root cause analysis to determine the scope, impact, and severity of security breaches or vulnerabilities.
• Developed and implemented security controls, policies, and procedures to mitigate risks and strengthen the organization's cybersecurity posture in alignment with industry standards and best practices.
• Configured and managed Cisco routers and switches to ensure efficient network performance and reliability.
• Implemented and maintained Cisco firewalls and VPNs to secure the organization's network infrastructure.
• Performed vulnerability assessments and penetration testing to identify weaknesses in systems, applications, and network infrastructure, and recommended remediation measures to address identified vulnerabilities.
• Participated in incident response activities, coordinating with internal stakeholders and external partners to contain, eradicate, and recover from security incidents in a timely and efficient manner.
Feb 2022-June
2022
First Reports Representative, Country Wide Insurance
• Conducted preliminary diagnosis and analysis of reported issues, utilizing technical knowledge and problem-solving skills to identify potential causes and recommend initial solutions or workarounds.
• Maintained accurate and up-to-date records of reported incidents, tracking progress and resolution status in incident management systems or ticketing platforms.
• Contributed to the development and improvement of incident management processes, documentation, and knowledge base articles to enhance efficiency and effectiveness of technical support operations.
• Demonstrated excellent customer service skills and technical proficiency in troubleshooting hardware, software, network, and other IT-related issues to ensure elevated levels of user satisfaction and productivity.
June 2021-
January 2022
Nov 2020-
May 2021
June 2018-Sep
2020
Desktop Technician, SEO Desktop Support
• Installed, configured, and maintained computer systems, peripherals, and software applications to ensure optimal performance and functionality.
• Responded to help desk tickets and inquiries in a timely manner, resolving technical issues efficiently to minimize downtime and disruptions.
• Collaborated with IT team members to develop and implement IT policies, procedures, and best practices to enhance operational efficiency and security.
• Assisted in the setup and configuration of Cisco networking devices for new office locations.
• Supported day-to-day network operations, including troubleshooting connectivity issues and performing routine maintenance on Cisco equipment.
Technical Assistant, DOHMH Vaccine POD
• Provided technical support to the IT department, troubleshooting hardware and software issues for employees across the organization.
• Assisted in the implementation of IT projects, including software upgrades, network installations, and system migrations.
• Documented technical procedures, troubleshooting steps, and system configurations to facilitate knowledge sharing and training for staff
Administrative Assistant, New Bridge Contracting Corp.
• Drafted and proofread documents, reports, and presentations for internal and external distribution, ensuring accuracy and professionalism.
• Connected on telephone calls and e-mail messages with clients and provided needed guidance on technical issues.
• Performed troubleshooting of problems and provided technical support for software and hardware.
• Managed upgrades in software and hardware
• Utilized Microsoft Office Suite and other software applications to create and maintain documents, spreadsheets, and databases. SKILLS &
ABILITIES
• Python
• C++
• Rust Programming
• Wireshark
• Splunk
• Slack
• Linux
• Unix
• Authentication
• VMware
• VScode
• Parrot Security
• AWS
• Nmap
• Threat Intelligence
• Buffer overflows
• Security assessment and auditing
• Network Configuration and Management: Cisco Routers, Switches, Firewalls
• Network Security: Cisco Firewalls, VPNs, Intrusion Prevention Systems
(IPS)
• Wireless Networking: Cisco Access Points, Wireless Controllers
• Network Management Tools: Cisco Network Management Software
• Penetration testing
• Network Security
• GCP
• Web Application Security
• Cloud Security
• OS Security
• Vulnerability assessment and management
• Incident response
• Encryption technologies
• Attention to detail
• Team player
• Multitasking
• Organized
• Strong written and verbal communication
• Analytical skills
• Office 365
Contact this candidate