Quality Assurance Software Development
Resume:
Srilakshmi Pathuri
***********@*****.***
Salesforce QA Lead
SUMMARY
Over 10+ Years of experience in IT industry in all phases of software development cycle, specialized in quality assurance process, testing methodologies, testing strategies, Web based/Ecommerce & Client server, Salesforce.com CRM Applications.
Worked on Salesforce Sales cloud, Service cloud, Experience cloud and Health cloud applications testing.
Proficiency in writing Test Strategies, Test plans, Doc’s & Test cases.
Experienced in Creating Traceability Matrix, Manual, Regression & Integration testing.
Strong knowledge in SDLC, Waterfall, Agile Scrum methodologies.
Strong attention to detail & excellent problem solving/trouble shooting.
Strong Knowledge in Java coding & Automation Jenkins jobs setup &run those builds.
Worked on Soap UI API testing through client credentials and JWT token assertions testing
Worked on Cisco CTI and Five9 for inbound, Outbound and call transfers in service cloud.
Worked on Experience cloud for both Partners & customers faced portal UI testing by using builder and components to create new test pages to test content management, Rich text editor etc..
Worked on Sales cloud end to end integration with ECC(Sap)-MDR through MuleSoft integrations.
Handled SAP GUI System & SAP Web (Fiori) for bidirectional integration sync testing from SF to SAP and SAP to SF.
Experience in Handling Data Loader to insert, update and delete the records in Salesforce.
Experience in handling Workbench for data verifications and to insert, update and delete the records in Salesforce
expertise in writing SOQL queries to fetch the test data records for testing.
Worked on Sales Cloud CPQ testing.
Experience in implementing Business Process flows, Case tools, Business Analysis, Quality Assurance and Verification and Validation testing.
Skilled in interacting with the business users to identify business and information needs to initiate process changes and creating Use Case Analysis including Use Case Diagrams, Use Case Scenarios, Activity Diagrams, Sequence Diagrams, based on UML methodology using tools such as Rational Rose, and MS Visio.
Experience in running Automation scripts using Jenkins, Script Debugs and Script modifications.
Strong experience in driving the development of business solution by working with the development team on the requirements through question /answer sessions and regular meetings
Co-ordinate with Offshore team on driving the deliverables from development, testing and Configuration Management team activities on daily basis
Co-ordinate with the Testing team to develop the test plan, test scripts and work for the test cycles completion.
Experience in supporting UAT testing with business users to ensure the product is developed as per customer expectations
Worked with IT and Business team at different milestone deliveries to get the signoff by ensuring the deliverables were met on time.
Excellent knowledge of Black Box testing on client-server and Web based applications, and tracking requirements and trouble tickets using JIRA.
Experienced in defect management for functional testing using JIRA, HP ALM, Rally & qTest
Strong analytical and problem-solving skill
Excellent interpersonal, communication and customer relational skills.
Technical Skills:
Salesforce Technologies
Salesforce, Salesforce CRM, SOQL, SOSL, Workflow, Flows,Process Builder & Approvals, Analytic Snapshots
Programming
Java, C++, C
Salesforce Tools & Integration Tools
Force.com Explorer, Force.com Data Loader, Cast Iron Systems, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), REST API and SOAP API.
Databases
Oracle, MySQL, MS Access
Operating Systems
Windows XP/Vista/7, UNIX
Testing Tools
Manual, REST API,HP ALM,JIRA
Bug Reporting
JIRA,HP Quality Center, QTest,Rally
PROFESSIONAL EXPERIENCE
Discount tire, Scottdale AZ March 2023-Current
Salesforce QALead
Responsibilities:
Worked on GK POS retail store app testing for Invoices creation,returns & adjustments for B2B customers used Work order management to Bay in & Bay out those vehicles to complete transactions.
Worked on Tire rack API testing for appointments booking, Reschedule & Canceling.
Worked on Service cloud-Field service testing for territory setups, resource & crew allocations for work orders, service & recurring appointments.
Worked on Mobile app testing by using Field service mobile app for technicians to see & create service appointments.
Worked on Fleet B2B sales cloud work like end-to-end credit & cash Customers onboarding.
Worked on Experience cloud customers faced portal UI testing by using builder and components to create new test pages to test content management, Rich text editor etc..
Worked on Sales cloud end to end integration testing with ECC(Sap)-MDR through MuleSoft integrations.
Handled SAP GUI System for bidirectional integration sync testing from SF to SAP and SAP to SF.
Worked on SAP Fiori for fleet rates &rules testing.
Worked on Experience cloud Mobile testing by using Sauce labs.
Experience in handling Workbench for data verifications and to insert, update and delete the records in Salesforce
expertise in writing SOQL queries to fetch the test data records for testing.
Sending Daily Test Status Reports to management.
Creating Test plans and Test strategies. Handled 3 teams as a QA Lead.
Creating Test Scripts, Review test designs, Test executions gave demos to Business users and upload them and execute those user stories in qtest based on the Business Requirements.
Interact with various Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
writing Test Cases in Excel and logging defects in Jira Migrating those testcases into qTest.
Prepare documentations like Testing Progress, Test coverage and providing status to various stake holders.
Helping the Business team in carrying out the User Acceptance Testing.
Conducting Joint Application Development (JAD) sessions with End-users, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
Discovered missing data needed for reporting and worked closely with the client to get the correct fields and objects created to complete the project.
Tested Salesforce custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
Moved Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.
Tested Saleforce.com setup, Configuration, customization. Worked on data migration from databases to SFDC using Data Loader.
Performed Security and sharing rules implementation Testing at object, field, and record level for different users at different levels of organization.
Maintaining the Regression test suite for the applications. Conducting and attending the scrum and discussing about Impediment.
Run database queries in workbench for Test data into salesforce.
Environment: Force.com, Apex Data Loader, Jira, qTest, SOQL, Salesforce.com Platform, Apex, Visualforce (Pages, Component & Controllers) Pages, Data Loader, HTML, SOSL, Windows
VMware, Palo Alto, CA Sep 2019- Feb 2023
Salesforce QA Lead
Responsibilities
Experienced Working with CPQ products like SF CPQ.
Tested mapping of CPQ objects to SF Custom objects.
Worked on the customized quotes, verifying product bundles, Deal Scores, Contracts for Customers & Automated Quote-cash process.
Worked on API Testing for SAP Integration to finalize the invoices/orders to flow back into SF .
Verify Customer billing & Shipping address in SAP etc..
Primarily responsible for designing/Updates to test scenarios for the User Stories assigned in every Sprint, prepare test data. Creating Test Scripts based on the Business Requirements Specification documents in JIRA.
Worked closely with cross-functional teams (Dev, BA, PM, Product Owner) as a part of AGILE environment.
Attending Sprint Planning, Daily Scrum Meetings and Retrospective meetings as part of Agile process.
Sending Daily Test Status reports && Preparing Test Plans
Showcasing the implemented stories to the BAs/Pos and moving the stories to done state. (as part of Agile).
Preparing sprint/release specific metrics.
Executing Test Cases & Providing Test Results in Word Doc and logging defects in JIRA.
Working in Agile scrum environment.
Experienced in Salesforce Security Model Both System level and application level.
Handled Testing in Sales cloud and Community Cloud like Accounts, Leads, Opportunities, Contacts, Quote, Sales order Property Enquiry, Cases, Partner connect in Community cloud in salesforce lighting.
Experienced in preparing RTM’s.
Managing Salesforce administrative activities.
Performed Regression, UAT and Integration testing on QA and UAT sandboxes.
Handover implemented stories to CBRE sales team/Product Owner’s.
Create new fields, dashboards, reports, workflows and objects in Salesforce lower environments. Manage all hands-on configuration and build.
Create process docs and trainings to help staff understand Salesforce.
Maintain use roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
Validating user story against record types and apps.
Tested data integrations from Informatica to salesforce and Created Tableau reports.
Update and Maintain regression suite for every release.
Prepare Daily and Weekly status reports and share with the management.
Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
Moved Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.
Environment: JIRA, Community Cloud, Custom Objects, Sharing Rules, Sales cloud, service cloud, Workflows, Process Builder, Lightening Flows, Page Layouts, Approval processes, Validation Rules, Translation Workbench, Email Updates, Reports, Record Types, Process.
CVS Health, Hartford, CT Sep 2015- Aug 2019
Salesforce QA Analystk
Responsibilities
Testing with various Salesforce.com standard objects like Reports and Dashboards, cases, Accounts && Contacts worked on Service and Health clouds.
Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules
Tracking and maintaining the requirements to functionality traceability and use case traceability.
Analyzing Business requirements and solution specification documents to design Test Plans, Test cases.
Defining requirements in Rally and mapped with the respective test cases for traceability.
Performing Queries on both Source and Target using SOQL and verifying the records and its respective fields match and count of the records
Worked on Soap UI for API Testing throughout the project.
Participated production support checkouts after hours.
Worked on Cisco CTI and Five9 inbound, Outbound and call transfer testing.
Worked on triggers testing for lot of terminated insurance updates and deleted those records with data loader.
Used Data loader to insert/update and remove the data.
Extensively used SOQL queries for data analysis for testing.
Acted as a SPOC for all testing related activities in Onshore. Provided offshore team with necessary and KT and assistance whenever required.
Regularly participated in Technical and Used Case review meetings for various functionalities in the application.
Involved in User Acceptance Testing. Involved in reviews for functional requirements and Test case scenario and Test case designing.
Scheduling daily stand-up call with Onsite teams. Performed Test Plan/Test case review meetings during testing phase.
Performed execution of test cases manually using Application Life Cycle Management. Performed data validation testing, wrote test cases based on business scenarios.
Used MS Excel sheet for comparing the millions of records and its fields. Performed sanity / smoke testing for each release.
Maintained multiple versions of test sets and worked on regression testing. Involved in all phases of SDLC.
Involved in Defect Triage Meetings.
Worked on Automation testing executions.
Environment: Salesforce.com SFA & Force.com Platform, Rally, SOQL, Oracle SQL, Data loader, MS Excel
T-Mobile Bellevue, WA July 2013- Aug 2015
QA Tester
Responsibilities
Interact with various Team Members like Business Analysts and Developers to understand strategies based on the requirements of the business.
Develop, execute, and maintain test designs, including test cases and test scripts. Develop& maintain test data as necessary to support testing efforts.
Execution of Test scripts and Defects rising in HPQC Working in Agile scrum
environment.
Report and manage defects to ensure that all issues are resolved according to established
guidelines and expectations
Experience in Testing Sales cloud and Service cloud like Accounts, Leads, Opportunities,
Contacts, Quote, Sales order Property Enquiry & Cases.
Assist development team in troubleshooting and determining root-cause of application
defects and issues
Document test results and communicate to Project Management and other Project
Stakeholders
Creating and testing Salesforce CRM Workflows, Approval Processes, Validation
Rules and Sharing & Security rules.
Work with upstream and downstream application teams to execute E2E test cases
Attend and collaborate in all stand ups, planning and design
Execute System and Regression Testing
Gain user acceptance of test results. Preparing the Traceability Matrix between
Requirements & Test cases
Prepare Daily and Weekly status reports and share with the management.
Used Data Loader to insert, update, and bulk import or export of data from
Salesforce.com Objects. Used it to read, extract, and load data from comma separated
values (CSV) files.
Moved Apps from lower sandboxes to production environments and addressing issues
related to functionality, integration, and deployment.
Tested Saleforce.com setup, Configuration, customization. Worked on data migration
from databases to SFDC using Data Loader.
Preparing sprint/release specific metrics.
Environment: Hp ALM, Jira, Custom Objects, Sharing Rules, Sales cloud, service cloud, Workflows,
Process Builder, Lightening Flows, Page Layouts, Validation Rules, Translation Workbench, Email
Updates, Reports, Record Types, Process.
Education:
Bachelor’s Degree in Information Technology (IT), JNTU-Kakinada, India
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