Call Center Customer Service

Hi, I'm Alondra Gutierrez.

317-***-**** ***************@*****.*** Indianapolis, IN 46201

Successful at managing large call loads in a high-volume call center settings. Experienced in providing information, conducting independent research and resolving issues with a flexible approach. Friendly and outgoing with a strong attention to detail, superior work ethic and dedication to customer service.

SUMMARY

• Call center

• Call Center Software

• Call Center Operations

• Call center background

• Outbound call center operations

• Bilingual speaker Spanish and English

SKILLS

Call Center 06/2016 - 10/2016

MTC Plainfield, Indiana

• Developed strategies for improving efficiency within the call center environment.

• Ensured compliance with company policies and regulatory requirements within the call center.

• Identified opportunities for process improvement within the call center environment.

• Call customers to conduct surveys for doctor appointments etc. EXPERIENCE

GED

Ben Davis High School, Indianapolis, IN

EDUCATION AND

TRAINING

Contact this candidate