Customer Service Agent
Resume:
Cynthia Hudson
Akron, OH 44303
***********@*****.***
SKILLS
Excellent team player, effective listening, interpersonal skills, public health code knowledge, communication skills, problem solving abilities, time management skills, flexible/adaptable.
EXPERIENCE
Lancome Cosmetics at Macy’s - Counter Manager
July 2014 - May 2015
● Consistently role model a best in class service experience and drive sales.
● Effectively lead a team, and train associates.
It Works Health and Wellness Center - Health and Wellness Coach April 2015 - July 2016
● Works with clients to determine their problem areas, identify obstacles, and create a plan to achieve their health and wellness goals.
● Teach clients about eating healthy and exercising properly. Au Bon Pain/Akron General Medical Center - Cashier Aug 2015 - Dec 2015
● Speaks with every guest on their way in and out and accepts payment for all purchases.
● Responsible for helping to keep the cafe stocked with all products. Delta Global Services - Customer Service Agent, BSO Agent, Gate Agent
Aug 2016 - July 2018
● Greet customers to guide and assist them with the ticketing and baggage check-in process.
● Use a computer to assist customers with seat availability, and make gate announcements regarding boarding and flight status. Fedex Express - Global Air Logistics Specialist
Aug 2018- Oct 2022
● Work with clients and formulate the best plan to move their freight around the globe and execute it.
● Use software systems to plan and track the movement of products. ShiftSmart - Independent Contractor
Nov 2022- Present
● Assist different Circle K locations all around the Akron/Canton area with merchandising.
● Coordinate organization and inventory.
● Make sure displays are stocked and look suitable for customers. EDUCATION
Brown Aveda Institute, Mentor, OH
Aug 2013 - April 2014
Cuyahoga Community College, Highland Hills, OH
Aug 2005 - May 2006
Wooster Beauty College, Wooster, OH
Aug 2001 - May 2003
Wooster Business College, Wooster, OH
Aug 1987 - May 1988
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