Executive Administrative Assistant

MICHELE MCINCHAK

Wyandotte, MI ***** 313-***-**** ************@*****.***

Qualification Summary

Administrative Management Operational Excellence Cross-functional Collaboration

A resourceful administrative professional with extensive experience in overseeing daily operations to elevate organizational performance and drive sustainable growth. Strategic mindset with excellence in anticipating needs, streamlining operations, coordinating logistics, ensuring seamless executive workflow, delivering transformative solutions, and handling confidential information with utmost professionalism. Persuasive communicator and influential collaborator with specialized skills in building strategic partnerships and cultivating fruitful relationships with stakeholders at all levels. Decisive and forward-thinking professional with sound proficiencies in championing diversity and inclusion initiatives, directing all aspects of project management efforts, and enabling executives to focus on strategic priorities and achieve optimal productivity.

Areas of Expertise

Strategic Planning & Execution Expense Management Resource Allocation Calendar Management

Performance Optimization Project Management Continuous Improvement Initiatives

Financial Management Key Relationship Building Problem Resolution Change Management

Professional Overview

Corewell Health Dearborn, MI 2017 to Present

Executive Administrative Assistant to the Director of Operations, 2022 to Present

Elevate the number of daily appointments and overall operational efficiency by optimizing daily appointment schedules and monthly calendars for 10 pathologists.

Ensured seamless event execution and cost-effectiveness by strategically selecting venues, reserving flights, booking hotels, and adhering to expense budgets.

Supported effective daily office operations by calculating payroll for 30 employees, preparing detailed financial reports, managing phone inquiries, and maintaining records.

Assured secure and accurate file management by executing precise data entry tasks while upholding HIPAA standards for confidentiality.

De-escalated conflicts and enhanced client satisfaction by strategically handling escalated client phone calls and situations.

Enabled informed decision-making and effective communication by taking meticulous minutes during pathology meetings and providing accurate documentation.

Administrative Assistant Radiology, 2017 to 2022

Improved daily operational effectiveness by providing friendly reception to patients and families, forwarding medical paperwork, addressing phone inquiries, and scheduling appointments.

Realized optimal daily productivity by maintaining a clean waiting area, ensuring timely restocking of supplies, and executing routine maintenance and repairs on office equipment.

Ascertained regulatory compliance and accuracy by compiling patient medical records for subpoena requests and processing legal forms for lawsuits or insurance claims.

Michigan Rehabilitation Services, Taylor, MI 2000 to 2017

Executive Administrative Assistant / Manager

Facilitated job placements and retention for persons with disabilities by providing targeted support and resources. Streamlined office efficiency by performing a full range of secretarial duties, including coordinating activities, typing, and proofreading documents. Enhanced data management and confidentiality by accurately entering information into databases and confidential case files.

Improved visitor and call management by efficiently receiving, screening, and directing inquiries.

Supported smooth communication by sorting, opening, and distributing mail and checks promptly.

Optimized scheduling by efficiently organizing meetings, coordinating times, and managing resources.

Ensured effective client and staff integration by delivering intake and orientation services.

Supported accurate and secure record-keeping by establishing and maintaining confidential office and personnel files, logs, and indexes.

Increased financial and operational processes by assisting with payments, authorizations, supply orders, and equipment maintenance.

Maintained financial accountability by handling yearly cash match agreements.

Assured financial accuracy by managing accounts receivable and payable for several million annually.

Boosted awareness of MRS services among high school juniors and seniors through targeted orientation efforts.

Educational background

Studies in Business and Computer Science, Detroit Business Institute

Studies in Computer Science, Henry Ford College

High School Diploma O.A., Carlson High School

Professional Affiliation

Member, Michigan Association of Rehabilitation Support Staff (MARSS)

Member, Professional Administrative Support Staff (PASS)

Member, Notary Association of America (NAA)

Community leadership

Volunteer, Wyandotte Goodfellows

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